Collections Officer - Browns Town Tax Office

KEY OUTPUTS

• Transactions processed; 
• Revenue collected and receipt issued; 
• Collected revenue reconciled; 
• Stocks checked and signed for; 
• Reports prepared and submitted; 

KEY RESPONSIBILITY AREAS

Technical and Professional Duties 

• Checks and signs for high valued stock received from the authorized officer; 
• Examines documents presented by taxpayers/customers for the various transaction types (such as motor vehicle registration and fitness fee, applications for motor vehicle titles, plates and Trade Licence Certificate etc.) ensuring completeness and authenticity of documentation; 
• Advises taxpayer of and collects relevant amount to be paid for the specific transaction; 
• Inputs Taxpayer Registration Number and/or other relevant information from the documentation to appropriate payment screen of the Integrated New Cash Remittance System(INCRS); 
• Returns supporting documents to the taxpayer/customer; 
• Stamps and signs receipt generated by the system and issues to the customer/taxpayer with the Motor Vehicle Registration Certificate (MVRC), sticker, plates and Trade Licence Certificate etc where applicable; 
• Checks Tax Returns (i.e. for PAYE, Education Tax and Income Tax etc ) filed by taxpayers and keys relevant information to the INCRS accurately; 
• Endorses, stamps and signs Fact of Filing Receipt as well as general receipt generated by the system for any payment made and issues to the taxpayer; 
• Processes Returns submitted via mail or the Drop/Deposit Box, ensuring where applicable that monies received (cash, cheques or money order) coincide with that recorded in the Value Book; 
• Prepares relevant receipts and returns to relevant officer who maintains the value book for transmission to taxpayer; 
• Ensures payments of all Returns are credited to the appropriate Heads of Revenue;
• Prepares and issues Revenue Deposit Received to customers as change from cheques;
• Prepares Refund Certificates as required; 
• Checks and accounts for all cash, cheques, debit and credit card payments received;
• Disseminates information to customers; 
• Secures and returns unused stock at the end of the work day; 
• Batches credit and debit card receipts; 
• Reconciles the revenue collected with that recorded on the system and the total for the receipts issued; 
• Lists all used stock on end of day report daily; 
• Prepares Collections report for submission; 
• Supports the identification and management of risks within the organization and by extension the respective area of work; 
• Performs other duties as assigned by the Manager. 

PERFORMANCE STANDARDS

This job is satisfactorily performed when 

• All transactions are accurately processed and relevant Certificates issued in accordance with the guidelines; 
• Revenue from taxpayers/customers are correctly processed and receipts issued within the stipulated time; 
• Reconciliation of all revenue collected is done daily in accordance with the FAA Act; 
• Lodgement slips and relevant documentation are prepared for the daily lodgement of revenue in accordance with the FAA Act.

AUTHORITY TO:

• Issue tax related receipts and taxpayer licences; 
• Handle the governments revenue; 
• Issue high valued stock such as motor vehicle registration certificate, motor vehicle registration stickers and motor vehicle plate to customers. 

REQUIRED COMPETENCIES

Specific Knowledge 

• Good knowledge of the relevant tax laws and regulations; 
• Comprehensive knowledge of Tax Administration policies and procedures;
• Comprehensive knowledge in RAIS and INCRS; 
• Good knowledge of the FAA Act and Regulations; 
• Working knowledge of relevant computer applications. 

Required Skills and Specialized Techniques

• Excellent time management skill; 
• Excellent communication, interpersonal and team skills; 
• Excellent customer relations skill; 
• High level of integrity and ethics; 
• Keen eye for details. 

Qualification and Experience 

• BSc. Degree in Accounting, ACCA Level 2 or equivalent qualification; 
• Training in Revenue Administration Information System ( RAIS) and Integrated Cash Remittance System ( INCRS); 
• Two (2) years related work experience. 

WORKING CONDITIONS

• Normal office environment; 
• Extremely long working hours at times.