CONSULTANT (Human Resources)

REPORTING STRUCTURE

The Consultant will report to the Chief Operating Officer.

DELIVERABLES

• Coordinate all recruitment activities, including scheduling interviews, preparing documents, communicating with candidates, and supporting hiring logistics.
• Prepare vacancy notices and arrange shortlisting and interview processes in a timely manner.
• Conduct reference checks and prepare interview and selection documentation for approval.
• Coordinate the onboarding process for new staff by preparing required documents, arranging insurance enrolment, coordinating systems access, and ensuring all internal setup is completed.
• Serve as the first point of contact for employee queries and concerns regarding HR matters and assist with resolving issues before escalation.
• Manage grievances and propose Alternative Dispute Resolutions (ADR).
• Maintain up-to-date personnel files & employee records, ensuring all documents are properly filed and stored in accordance with the ACS’ records management policies.
• Perform a leadership role with respect to the development, coordination, and implementation of the ACS’ Culture Plan. This will include (but it is not limited to) - gathering staff input (which include “negative culture drivers”), identifying improvement areas (which include “positive culture drivers”), innovating practical activities to transition staff from partially engaged employees to fully engaged employees, AND coordinating organisation-wide “value-added” initiatives (such as promoting teamwork, espousing the ACS’ core values, and nurturing mindsets which progressively build a “sustainably positive” workplace environment).
• Monitor contract dates, probation periods, and performance deadlines to ensure timely issuance and renewal of contracts.
• Prepare, update, and track HR documents such as letters, memos, forms, and reports.
• Process staff insurance matters, including additions, removals, claims assistance, policy updates, and employee guidance.
• Supervise administrative support staff (Receptionist, Janitorial Services) and coordinate their daily duties to ensure smooth office operations.
• Maintain leave records, verify supporting documents, and prepare monthly leave and attendance reports.
• Provide routine guidance to staff and supervisors on HR procedures and administrative requirements.
• Liaise with the Ministry of Foreign Affairs on work permits, residency status, and immigration requirements for international personnel.
• Assist in organising staff wellbeing, engagement, and workplace initiatives.
• Support the application of the Staff Manual by ensuring forms, templates, and procedures are followed consistently.
• Assist with updates to the Staff Manual and HR procedures to reflect current practices.
• Assist in coordinating probationary reviews and contribute to initiatives which will improve the effectiveness of the annual performance appraisal system and activities.
• Track submission of performance documents and follow up on outstanding items.
• Support the identification of staff training needs, collect training requests, and coordinate training logistics.
• Maintain training records and track participation and completion.
• Prepare routine HR reports, employee statistics, and other administrative updates as required.
• Perform general HR administrative duties and any additional tasks assigned by the Chief Operating Officer or the Secretary-General.

DURATION

The Consultancy would be for an initial period of six (6) months and may be renewed.

QUALIFICATIONS AND EXPERIENCE 

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Professional HR certification is an asset.
• Minimum 5-7 years of relevant HR experience, preferably in Inter-Governmental or Public-Sector organisations.
• Knowledge of Trinidad & Tobago labour laws.
• Strong interpersonal, communication, and advisory skills.
• Proficiency in English; working knowledge of Spanish and/or French is an advantage.
• High level of professionalism, confidentiality, and diplomacy.

COMPETENCIES:

• Strong knowledge of HR administration, recruitment, and personnel management.
• Familiarity with Trinidad & Tobago labour laws and organisational HR procedures.
• Understanding of insurance administration (medical and group life).
• Excellent organisational skills and ability to manage multiple tasks and deadlines.
• High attention to detail, accuracy, and proper filing of confidential information.
• Strong coordination skills for interviews, meetings, onboarding, and training activities.
• Proficiency in Microsoft Office and ability to use digital HR forms, templates, and trackers.
• Strong communication skills and professional interaction with staff, candidates, and stakeholders.
• Demonstrated tact, diplomacy, confidentiality, and sound judgement.
• Ability to provide early-stage resolution to employee issues.
• Customer-service oriented approach to supporting staff needs.
• Ability to work independently with minimal supervision and as part of a team.
• Reliable, accountable, adaptable, and willing to support organisational priorities.

ADDITIONAL INFORMATION

The Consultant may be expected to travel in the course of his/her duties.