Customer Care Assistant (GMG/AM 1) - Percy Junor Hospital

Qualifications and Experience:

• Four (4) subjects at CXC/GCE O' Level inclusive of English Language and Mathematics.
• Training in switchboard operating techniques. 
• Training in Customer Service. 

Required Knowledge, Skills & Competencies

• Excellent interpersonal and customer service skills 
• Good hearing and listening skills 
• Patient and possesses a pleasing personality 
• Well-developed human relations skills 
• Good knowledge of telephone procedures 
• Good knowledge of mission, roles, responsibilities of the organization and services offered
• Knowledge of reference materials and telephone files 

Key responsibilities will include:

• Receives incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department. 
• Acts as one of the official points of contact for the organization and is responsible for creating in the caller a favourable impression of the organization. 
• Places outgoing calls; maintains records of long-distance calls and the time and charges incurred.
• Welcomes and greets persons entering the establishment, determines nature and purpose of visit and directs them to specific destinations/individuals. 
• Answers questions about the organization and provides callers with address, directions, and other information. 
• Provides information about the hospital, such as location of services offered and/or employees within the organization. 
• Maintains constant surveillance over switchboard equipment. 
• Provides alternative routing for calls that must go through. 
• Provides telephone information including but not limited to, telephone number, extensions and locations of individuals and organizations. 

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED.