Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for performing various functions across our Banking Centres, including processing savings, cheque and loans accounts, cashing cheques, whilst also taking the opportunity to get to know each of our clients to ensure that we are able to meet their needs with our products and services.

Your responsibilities will include:

• maintaining a positive, polite and approachable disposition
• efficiently balancing cash at the end of each day, ensuring that the till is closed and all end of day processes are completed before requesting clearance from the Supervisor
• utilising every opportunity presented to promote the Bank’s products and services with a focus on the achievement of internal targets
• ensuring personal conduct, in writing, and during verbal communication, portraying professionalism and diplomacy
• assisting with the prompt and accurate resolution of clients’ concerns
• processing teller transactions for clients, within approved limits, and after all checks are conducted
• processing night bag deposits and ATM deposits upon requests
• cross-training in assigned posts, in order to effectively deputise in like-level roles.

About the team

At Butterfield, our Personal Banking team takes the time to get to know each individual customer and fully understand their financial needs. The team offers a variety of products from chequing and saving accounts, to mortgages and personal loans, along with foreign exchange, personal insurance and more. At Butterfield it is our team’s professional approach and core values that allow us to deliver our distinct service to our clients.

Your qualifications and skills include:

• high school graduate with a minimum of four ‘O’ Level/CXC passes
• minimum of two years banking experience, preferably diverse
• very good oral and written communication skills with ability to converse effectively with colleagues and clients alike
• proficient in Microsoft Word, Excel and Outlook in order to effectively track/record and report sales and marketing efforts
• the ability to operate in multiple roles with minimum supervision
• excellent interpersonal skills, very customer-service focused
• highly flexible and organised in order to cope with the demands of the job
• highly innovative and pro-active in finding and spearheading the implementation of more efficient ways of assisting clients.