Customer Services Representative (Field)

MAIN DUTIES AND RESPONSIBILITIES

• Visits customers in pre-determined areas, reads water meters and makes an accurate record of readings. Submit meter- reading sheets to supervisor daily or as required.
• Report in clear detail, with sketches as appropriate, the result of the visits.
• Inspects customer service connection and reports to Supervisor any abnormal or suspicious conditions including leaks, inoperative meters, and signs of meter tampering, etc for corrective action to be taken.
• Investigates and verifies new and changed metered service for the appropriate charge to be applied.
• Interacts with customers to gain access to their premises and receives complaints or queries. Relays complaints/queries to Supervisor/Revenue Officer for appropriate action.
• Distributes bills and other notices to customers as required.
• Assist disconnection/reconnection personnel in locating customers
• Report water wastage, revisit and verify that customers comply with the company’s policy
• Report any change in the use of property from Residential to Non Residential or vice versa.
• Check to ensure that water meters are functioning and report all malfunctioning meters to the Supervisor. 
• Check and report promptly from the list provided, whether customers who were disconnected illegally reconnected their service. 
• Performs other related duties and responsibilities consistent with the purpose and level of the post.

QUALIFICATIONS AND EXPERIENCE

• Five (5) subjects including English Language and Mathematics, with acceptable grades at the CXC or GCE "O" levels examination.

COMPETENCIES

• Must have the ability to read and write clearly
• Must possess people skills
• Must have a valid motor cycle license 
• Must be able to communicate cohesively