Director, Document & Case Management (GMG/SEG 4)

Job Purpose

The incumbent has oversight responsibility for the design and development of strategies, policies and plans relative to the collection, storage, retrieval and security of information pertaining to all investigations, and ensures that the established Case Management processes are followed and monitored; manages FID’s repository for all case-related data and provides the capability to convert data into information from which patterns and insights can be drawn and which can be used to monitor and manage performance with respect to the critical investigation and prosecutorial processes. The incumbent also provides critical services in the area of Prosecution Liaison and exhibit management. 

Key Responsibilities

• Ensures that there is clarity as to who has the authority to do what, and when, and conducts reviews and employs sampling methods to identify non-conformance by staff;
• Ensures the development, implementation and institutionalization of policies and procedures that govern the execution of the key activities managed by the Branch; 
• Ensures that the FID’s Enterprise application (the Case Management System) is available to users whenever and wherever required; 
• Oversees the development and implementation of an effective case registry/store to safeguard case files, exhibits and other material, and which facilitates the efficient retrieval of material for court or other required purposes; 
• Provides training and user support services to all FID staff who are required to use the Case Management application in the execution of job-related tasks; 
• Manages the “quality” of the data in the case management application, to ensure that useful information can be obtained by information consumers; 
• Provides ad hoc data analytical services to support the needs of investigation teams, and ensuring that quality crime analysis reports are generated, as required;
• Captures the organization's requirements for standard reports based on case-related information and creates a portfolio of reports that are available to the right users at the right time and in the right format; 
• Collaborates with the Corporate Services Branch in producing corporate, Branch and Unit Scorecards, which include case related Performance Measures; 
• Co-ordinates timely meetings with Direct Reports to ensure that there is an alignment of focus and early warning of emerging issues and identification of the need for improvements in the processes used by the Department; 
• Promotes a goal-oriented performance culture that depicts high moral, integrity and ethical behaviour; 
• Institutes continuous processes to detect whether there are staff of the Branch who have competency and/or skills gaps that must be addressed; 
• Ensures a continuous vetting process for all Branch staff and that there is close alignment with the Values and Culture of FID; 
• Ensures that Staff with “People Development” responsibilities, comply with all related goal setting, performance management and staff development programmes, and are aware that succession planning processes of FID is non-negotiable; 
• Assesses the performance of the Managers and any administrative staff who report directly to this position; 
• Reviews the draft performance and development assessments of staff with reporting relationships one level removed, prior to any performance-related discussions with those staff;
• Works with the Director, Human Resource Management & Development to ensure the availability of the training and development “interventions” needed to fill identified training and development gaps; 
• Develops and maintains data/information sharing protocols with similar Agencies;
• Ensures that approved partner agency staff are provided with appropriate managed access rights to the FID Case Management System; 
• Manages and guides the operational activities between the Department, prosecutorial authorities and the various courts island-wide, in an effort to realize an efficient, effective and productive working relationship, to enhance criminal and civil prosecutions/litigations and the wider criminal justice system; 
• Oversees the Exhibit Management process, policy and function, with a view to ensuring that the professional standards, transparency and integrity are persevered at all times;
• Performs any other duties. 

Required Knowledge, Skills and Competencies

• Significant knowledge of ICT and its role in the enabling of business processes;
• Fact-based orientation and understand the value of data and how it can be used to provide insights; 
• Significant understanding of how to manage change within organizations;
• Knowledge of the function of the Judiciary, and the legislation governing the operations of FID; 
• Knowledge of the official Secrets Act, Staff Orders and Public Service Acts;
• Full computer literacy and skill in the use of typical Microsoft Office products. 

Minimum Required Qualification and Experience

• Undergraduate Degree in Social Sciences, Criminal Justice, Information Technology or equivalent qualification. 
• Seven (7) years progressive experience in an investigative field. 
• Sound investigative background; 
• High level of integrity; 
• Experience in dealing with delicate and confidential issues. 

Special Conditions Associated with the Job:

• There are significant personal security risks associated with performing this role;
• Depending on the nature of the case the incumbent may be placed in a hazardous situation;
• Critical deadlines for completion of projects; 
• May be required to work beyond the normal working hours; 
• May be required to work on weekends and public holidays.

Please note that only shortlisted applicants will be contacted.