Eastern Regional Co-ordinator (GMG/SEG 3)

Key Responsibilities

Management and Administrative 

• Advises and makes recommendations to the Director on Postal Operations; 
• Contributes to the Strategic Plan and the Operational Plan’s development and implementation for the Department; 
• Contributes to the development of the Post and Telecommunications Department;
• Participates in the development of the Business and Regional Division’s Operational Plan and collaborates with direct reports in developing Individual Work Plans for submission and signing; 
• Directs and coordinates the activities of the Eastern Regions by convening meetings with Regional Managers and Branch Managers to ensure effective and efficient management of Post Offices; 
• Visits Post Offices in Regions assigned to provide managerial and technical support to streamline activities; 
• Performs Human Resource administrative functions, such as preparing and documenting leave, processing transfers/assignments, promotion etc; 
• Attends Departmental Meetings and reports on Eastern Region activities and provides feedback to Regional Managers; 
• Examines and approves travel itineraries and certifies Travel Claims for officers under supervision; 
• Keeps abreast with trends and best practices in Postal Management and operations;
• Represents the Department at forums, conferences, meetings and seminars and disseminates information/knowledge gained to staff and senior managers and implements change, where necessary. 

Technical/Professional 

• Provides leadership and direction within the Regions to ensure organizational standards and policies are maintained and followed; 
• Guides the development and implementation of the regional programme and monitors its progress; providing timely feedback to Senior Managers; 
• Conducts strategic and regional assessments to review regional developments and implementation of system of controls in all areas of the business and ensures alignment and achievement of objectives; 
• Monitors the customer service delivery at Post Offices to ensure compliance with local and international standards to determine the quality of the services being offered;
• Assists with the development, implementation and review of the Post Office’s Standard Operational Procedural Manual and ensures compliance with stipulated guidelines;
• Participates in on-going quality assurance audits to ensure efficient and effective delivery of services; 
• Conducts surprise and routine inspections of all postal operations in the Regions to ensure compliance with financial and postal regulations; 
• Formulates and recommends changes to operations, reports and reporting infrastructure to enhance capabilities and efficiency; 
• Reviews audit reports submitted by Regional Managers and provides feedback, guidance, support and recommendations. 
• Receives, processes, investigates and responds to correspondence on postal activities falling under purview; 
• Reviews and confirms business transaction data on Post Offices and analyzes and makes recommendations; 
• Executes training and development activities on operational areas pertaining to Postal Standards; 
• Assists in identifying business opportunities and makes recommendations in relation to business trends; 
• Monitors Postal Districts to streamline the span of delivery services. 

Human Resource Management 

• Participates in the recruitment, transfer, promotion and leave of Staff;
• Ensures the developmental and welfare needs of staff are identified and forwarded to the Human Resource Management and Development Branch; 
• Assesses training needs and collaborates with the Training Section in conducting training exercises; 
• Monitors and evaluates the performance of staff and recommends corrective action, where necessary; 
• Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching; 
• Establishes and maintains a system that fosters a culture of team work, employee empowerment and commitment to the Department’s goals; 
• Fosters an atmosphere of trust, high ethical standards and confidentiality;
• Recommends leave applications for members of staff; 
• Engages in local succession planning with a view to support Human Resource strategic objectives; 
• Performs any other related duties assigned by supervisor. 

Required Knowledge, Skills and Competencies

• Excellent oral and written communication skills 
• Excellent interpersonal skill 
• Excellent problem solving and decision-making skills 
• Excellent planning and organizing skills 
• Knowledge of Staff Orders and The Public Service Regulations 
• Knowledge of the Postal Industry and its Operations 
• Knowledge of the Finance Administration and Audit Act (FAAA) 
• Knowledge of The Government/Department’s policies and procedures
• Knowledge of the Post Office Act (1941) 

Minimum Required Qualification and Experience

• First Degree in Public Administration/Management Studies, Business Administration or equivalent. 
• Training in Project Management and Risk Management would be an asset.
• A minimum of five (5) years’ work experience, three (3) of which should be at the management level. 

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Special Conditions Associated with the Job:

• Extensive traveling island-wide. 
• High risk environment.

Please note that only shortlisted applicants will be contacted.