Embossing Associate

Key Responsibilities:

• Maintain dual custody of all cards and prepaid plastic stock, ensuring they are securely stored at all times.
• Monitor and track credit and prepaid card inventory to ensure adequate stock is always maintained.
• Accurately emboss all Card files ensuring the correct plastic is used for each product.
• Ensure timely and accurate embossing of all monthly renewals for prepaid and credit cards before the end of each month.
• Package embossed cards in sealed envelopes and prepare them for branch distribution under dual custody, maintaining security until collected by messengers.
• Creates and maintains accurate tracking sheets for card distribution to branches, along with a daily mail log to confirm messenger delivery and branch receipt.
• Document, verify, and physically destroy all returned or invalid cards under dual custody, recording all required details including date, time, branch, cardholder name, card number, and reason for destruction.
• Ensure Debit cards are embossed accurately and uniquely, avoiding duplication across all branches.
• Maintain and update card tracking log daily to ensure proper location of All printed cards.
• Responds to branch and customer inquiries by promptly providing accurate information or, when necessary, escalating the matter to the appropriate Supervisor for timely resolution or further clarification.

Minimum Qualifications & Experience:

• Associate degree or ABIFS certificate.
• In-depth knowledge of specific branch and bank policies, procedures, and bank services.
• Knowledge of governmental and banking laws regarding improper practices such as money laundering.
• Proficient in using computers, including core banking systems, internal networks, and email communication platforms.
• Strong attention to detail with a high level of accuracy in all tasks.
• Strong interpersonal, oral, and written communication skills.
• Demonstrated proficiency in efficient and accurate data entry.
• Capable of operating a wide range of office equipment in a fast-paced work environment.

Benefits:

• Competitive salary, performance-based incentives, medical insurance (including life, dental, and vision), and a robust pension plan.