Help Desk Officer (GMG/AM 2) - Negril Green Island Area Local Planning Authority

Key Responsibilities

• Register and log all applications into the AMANDA/JDAP system daily following assessment and payment. 
• Scan all applications, including drawings and supporting documents, into the AMANDA/JDAP system daily. 
• Ensure the acquisition and scanning of all necessary supporting documents for respective applications. 
• Monitor the AMANDA/JDAP system for efficiency and accurate use by officers.
• Follow up with respective officers to update the AMANDA/JDAP system from their desks. 
• Ensure timely processing of all applications within specified time frames in collaboration with the Physical Planner and City Engineer. 
• Inform clients of the status of their applications. 
• Maintain a complaint log database, follow up on issue resolution, and provide updates to clients. 
• Provide limited technical assistance to in-house users experiencing difficulties with the system. 
• Assist clients in utilizing the AMANDA/JDAP system. 
• Update the Excel database in the City Engineer's Registry with records of received applications promptly. 
• Provide complete and up-to-date data to facilitate the preparation of weekly, monthly, and quarterly reports. 
• Attend bi-weekly sittings of the Building & Town Planning Committee
• Attend AMANDA/JDAP meetings and other meetings as directed by the Physical Planner. 
• Prepare weekly, monthly, and quarterly reports in collaboration with the Planning Coordinator and Physical Planner. 
• Develop and maintain User Manuals for the AMANDA/JDAP system, to be issued to relevant stakeholders and users within the Negril Development Order Area.
• Secure all data by completing database backups. 
• Process complaints by logging respective issues in the database, contacting relevant officers to resolve issues, and conducting follow-ups for issue resolution and client updates. 
• Any other duties assigned by the Physical Planner. 

Required Knowledge, Skills and Competencies

Core 

• Oral and written communication skills 
• Customer-focused and able to manage direct client interface 
• Excellent Interpersonal skills
• Ability to work well under pressure and meet tight deadlines 
• Good problem-solving skills 

Technical 

• Knowledge of the development planning process 
• Ability to read blueprints 
• Knowledge of information technology and general troubleshooting for web-based systems 
• Ability to interact with diverse stakeholders 

Minimum Required Education and Experience

• Diploma in Construction Management, Urban/Physical Planning or related discipline
• One (1) year experience in the development application process, development planning 

Please note that only shortlisted applicants will be contacted.