Help Desk Technician (MIS/IT 3) - Chapelton Community Hospital

Job Purpose

Reporting to the Technical Support Officer, the incumbent will be responsible for facilitating the installation and management of all systems including software, telephone, PC/Server and networks at the assigned facility. Functions include the responsibility for general systems administration within the assigned hospital/s and health department of the parish. Escalate technical issues through the MOHW or SRHA Help Desk where applicable. Provide general administration, user training and assist users where necessary in carrying out their duties on the Electronic Health Records Application and other applications. 

Qualifications and Experience

• BSc in Computer Science/Information Technology from a recognized tertiary institution with two (2) years’ experience in related field; 

OR 

• Diploma in Computer Science or its equivalent from an accredited institution with two (2) to three (3) experience in a related field; 

OR 

• Certificate in Computer Science from an accredited institution with four (4) to five (5) experience in a related field and proven ability to communicate in written and oral form 

Key responsibilities will include:

• Providing technical and user support to the assigned hospital/health centre.
• Troubleshooting network equipment, computer systems and applications.
• Ensuring the smooth and continuous operation of computers and all systems within the assigned hospital/health department. 
• Configuring user resources and provide domain access as required by policy.
• Conducting or facilitating the maintenance and replacement activities of work stations and networking devices under the supervision of the Technical Support Officer.
• Managing and controls the asset inventory for the EHR system. 
• Facilitating systems backups and recovery operations to ensure EHR continuity.
• Assisting in the training of staff in Software applications, including Electronic Health Records. 
• Maintaining the Help Desk Ticketing System for both MOHW and SRHA where applicable. 
• Installing computers and peripherals. 
• Submitting weekly summary and monthly detailed reports to the Technical Support Officer. 
• Participating in setting up audio visual equipment for training programmes.
• Performing other duties assigned by the Technical Support Officer.
• Configuring user resources, access and security permissions on the EHR, as required by policy.

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED