Hostess

JOB OVERVIEW

The Hostess reports to and works closely with the Head Chef in effectively executing the day-today responsibilities of the organization’s Tea Room. S/he plays a pivotal role in supporting the Head Chef in achieving the goals of the Tea Room as well as managing the front of house. S/he will oversee the daily operation of greeting the customers and giving them a welcoming experience. S/he will ensure that the customers' needs are met, and complaints are dealt with in a timely and efficient manner. S/he will be responsible for ensuring customer satisfaction and effectively managing the reservation process. 

KEY DUTIES AND RESPONSIBILITIES

• Take orders and reservations via phone, online and in person. 
• Ensure orders are placed in a timely manner. 
• Maintain a good clean environment in front of house. 
• Great organizational skills and the ability to manage the reservation process.
• Offer clients a welcoming experience with a positive attitude. 
• Seat guests and take food and drink orders. 
• Be familiar with the menu. 
• Assist in putting away groceries. 
• Must be able to lift up to 50 pounds. 
• Must be able to stand for extended periods of time. 
• Must adhere to safety guidelines to prevent injury on the job. 
• Ability to work shifts as needed. 
• Must be able to assist in any other area and cross train when necessary. 
• Any other duties assigned by the Head Chef.

KNOWLEDGE & REQUIRED SKILLS

• High School Diploma. 
• Must be a team player. 
• Excellent communication (oral and written) skills