Housekeeping Supervisor (Overnight)

CORE FUNCTIONS

Room and Quality Inspection

• Inspect guest rooms, public areas, and pool after cleaning to ensure standards.
• Run sold room reports, verify room status, identify and resolve discrepant rooms.
• Prioritize cleaning schedules and update status of departing guest rooms.
• Document and resolve issues with Front Desk and communicate to next shift.

Coordination and Communication

• Act as liaison between Housekeeping, Engineering, Front Office, and Laundry.
• Prepare, distribute, and communicate room assignment changes.
• Complete required reports and paperwork.

Management Support

• Assist in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff.
• Ensure adherence to company policies, safety, and security procedures.

Guest Service

• Welcome and acknowledge guests, anticipate service needs, and thank guests.
• Assist individuals with disabilities and resolve concerns professionally.

Professional Standards

• Maintain confidentiality, protect company assets, and uphold professional appearance.
• Ensure compliance with quality expectations and standards.

Physical and Technical Requirements

• Move, lift, and carry objects up to 55 pounds (with or without assistance).
• Push/pull housekeeping carts and machinery over uneven surfaces.
• Stand, walk, kneel, bend, and stoop for extended periods.
• Use computers/point-of-sale systems and verify written information.

Other Duties

• Perform other job-related tasks as assigned by supervisors.

PREFERRED QUALIFICATION

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None