ICT Technical Support Officer (MIS/IT 4) - Manchester Health Services

Job Purpose:

Reporting to the Parish Manager/CEO, this position is responsible for providing assistance in the installation and management of all systems including software, telephony, PC/Server and networks within the parish. Functions include the responsibility for general systems administration within the assigned hospital/s and health department of the parish. 

Qualification and Experience:

• BSc in Computer Science/Information Technology or related field; 

OR 

• Diploma in Computer Science or its equivalent from an accredited institution with three (3) to four (4) experience in a related field; 

OR 

• Certificate in Computer Science from an accredited institution with four (4) to five (5) experience in a related field and proven ability to communicate in written and oral form. 

Key Responsibilities:

• Provides technical and user support to the assigned hospital/health department.
• Configures and troubleshoots network equipment, computer systems and applications. 
• Ensures the smooth and continuous operation of computers and all systems within the assigned hospital/health department. 
• Configures user resources, access and security permissions as required by policy.
• Conducts regular maintenance activities of work stations under the supervision of the Systems Administrator. 
• Manages and controls the asset inventory for the health facility. 
• Performs and monitor systems backups and recovery operations to ensure business continuity. 
• Assists in the training of staff in Software applications. 
• Maintains the Help Desk Ticketing System. 
• Installs computers and peripherals. 
• Submits of weekly summary and monthly detailed reports to the Systems Administrator and the Director, Management Information Systems 
• Participates in setting up audio visual equipment for training programmes.
• Performs other duties assigned by the Director, Information, Communication and Technology. 

ONLY SHORTLISTED APPLICATANTS WILL BE ACKNOWLEDGED