Investigator (St. Ann)

KEY OUTPUTS

• Applications completed
• Investigation conducted
• Investigation reports prepared
• Partnership with law enforcement developed and maintained
• Investigation/progress reports prepared
• Interviews conducted
• Customer queries addressed
• Database maintained
• Case files prepared
• Evidence organized and presented
• Confidentiality maintained

KEY AREAS OF RESPONSIBILITY

Administrative/Technical Responsibilities

• Conduct interview with applicants and other individuals who might be able to offer more information about the applicant and their histories.
• Meet with individuals being investigated about irregularities that they find.
• Conduct thorough and complete background investigation and prepare credible evidence submissions.
• Direct applicants to provide additional information.
• Peruse lines of enquiry.
• Prepare written reports, findings and recommendations and comments on investigations.
• Produces internal/external written reports of investigation.
• Completes and compiles applications, personal history, statements (and other documents, as required to determine suitability) for completeness.
• Works closely with law enforcement when necessary to get assistance during an investigation.
• Record all findings and data related to investigations and share information with the Senior Investigator.
• Prepare technical investigative reports.
• Investigates complaints regarding breaches.
• Develops and maintains the complaints and investigative database.
• Organize evidence and material for possible use in a court of law.
• Maintain a comprehensive database on cases arising from complaints and investigations.
• Prepare letters, reports, written summary of findings.
• Liaise with customer comments and suggestions received and respond to issues raised accordingly.
• Prepare weekly, monthly and quarterly performance reports and statistics.
• Communicate with members of the public on the Authority's policies and practices and relevant legislations.
• Prepare Monthly Reports as required.

PERFORMANCE STANDARDS/INDICATORS

• Background investigations are completed in accordance with the Authority’s policies and applicable laws and procedural requirements.
• Database contains credible, reliable and valid information and updated in accordance with agreed timeframe.
• Concluded investigations are in keeping with requirements and completed in agreed timeframes.
• Evidence presented within the agreed timeframe.
• Reports are accurate and completed within the agreed timeframe.
• The extent to which confidentiality, integrity and sensitivity are displayed in the execution of duties.

REQUIRED COMPETENCIES

Technical Competencies

• Interviewing techniques
• Knowledge of FLA Act
• Principles and practices of investigation and research
• Excellent knowledge of the Authority’s Policies and Procedures

Core Competencies

• Good conflict management
• Excellent written and verbal communication skills
• Good interpersonal skills
• Excellent external relationship skills
• Good judgement in safeguarding confidential and sensitive information

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

• Bachelor’s Degree in Criminology or Criminal Justice
• Training in security investigation
• Two (2) years related work experience

ALL APPLICANTS WILL BE REQUIRED TO PASS A SECURITY BACKGROUND CHECK.

PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.