Description
Manage daily operations of the Main Laundry, Linen Operations, Tailor Shop, and shipboard Uniform Operations, and all associated equipment, inventories, and team members. Specialized role required technical proficiency in commercial / industrial laundry operations and associated machinery, equipment, chemicals, operational knowledge, etc.
Key Responsibilities
- In charge of laundry and eco-friendly dry-cleaning operations including efficient workflow and maximum machine utilization, while ensuring high level of employee productivity and always maintaining a safe work area.
- Provide quality output of linen, which are clean, fresh, and neatly pressed. This includes stateroom linen (sheets, pillowcases, towels, etc.), food && beverage linen (napkins and tablecloths), guest laundry, team member/officer uniforms and laundry, pool towels, spa linen and towels, etc.
- Visit and inspect dining rooms and staterooms to monitor quality of linen in place.
- Establish and maintain quality control for linen, with rejection points, rewash and conversion of linen.
- Effective supervision of laundry personnel, providing on-going guidance, coaching, on-the-job training and correction with respect to operational requirements, policies, procedures, safe operation of equipment and environmental protection.
- At the beginning of each day, conduct thorough walkthrough of the main laundry, linen rooms and dry-cleaning areas, checking each machine to ensure all are in good working condition, paying attention to any operational, safety, hazardous materials storage, or environmental concerns.
- Ensure that laundry areas including deck heads, dryers (on top, beside, behind, inside tumbler and inside lower compartment) and machinery and surrounding areas are free of lint and any other obstructions.
- Maintain accurate and up-to-date recordkeeping to include but not limited to: Flatwork Ironer Checklist, Laundry Lint Cleaning and Lint Removal System Checklist, Daily Wash Wheel Control, Daily Dryer Control and Monthly Laundry Report, designated washer temperature logs, and all other records as required.
- Report laundry items to be repaired / maintained. Create job orders, make notations on laundry journal, and follow up on all job orders to ensure satisfactory completion.
- Complete and submit weekly / on-time requisition(s) for chemicals and other supplies.
- Monitor and maintain inventory of all laundry chemicals and supplies.
- Have conversations with all direct reports, giving feedback on performance, inspection findings and development opportunities. Log relevant conversations to assist in preparing their performance evaluation.
Desired Skills & Experience
- Preferred college or university degree / diploma in hospitality management related field preferred. International equivalent suffices.
- Minimum 3-years leadership experience in the hospitality industry / commercial laundry operations showing progressive growth in responsibility. Preferred 1- year of shipboard experience within the Housekeeping / Laundry Services environment.
- Able to work well and communicate effectively with both shipboard personnel and shoreside stakeholders.
- Ability to multi-task and handle constantly changing priorities.
- Leadership, training, and organizational skills demonstrated through experience.
- Basic knowledge of public health and sanitation protocols.
- Basic knowledge on reading and understanding MSDS, SDS and product labels and providing guidance thereafter on use of those products.
- Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint.
- Preferred experience with shipboard/hospitality related software, including but not limited to, AIMS, iInspector, Micros/Fidelio, Crunchtime, etc.
Physical Requirements
- While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting up to approximately 50 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- All team members must be physically able to participate in emergency lifesaving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
- Work within different temperature changes—indoors to outdoors.
- Able to pass basic safety course.
- This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.
