Learning & Development Officer

JOB PURPOSE

Under the direction and supervision of the Director Human Resource Development, the Training Officer will be responsible:

• To plan, develop, implement, and evaluate training programmes on a continuing basis for all categories of staff in the Jamaica Customs Agency.
• To conduct training needs surveys.
• To manage the preparation and implementation of training and development programmes.
• To monitor and review the impact of training and development programmes.

KEY RESPONSIBILITIES

Technical/Professional Responsibilities

• Conduct training needs surveys and analysis of data.
• Assist with the designing, developing, implementing of short-, medium- and long-term integrated training plans and programmes on collaboration with the organizations business strategies, goals and objectives and training needs survey results.
• Coordinate the development of programmes and modules, and procurement of training programmes to be developed and delivered under contract.
• Communicate with line management regarding the availability of courses to meet needs and making recommendations regarding suitability.
• Liaise with line managers in providing guidance in identifying training needs of their staff by discussing staff performance and their performance appraisals.
• Provide information and guidance to staff regarding their self-development and the determination and pursuit of a career path.
• Identify and recommend in-house training courses to be classified for certification.
• Assist in the planning and preparation of the annual training budget and monitoring training expenditures.
• Participates in the development and implementation of appropriate tools for measuring the effectiveness of training in relation to objectives.
• Recommend corrective action where objectives are not being met, including such measures, and changing memoranda of understanding and changing contractors.
• Coordinates and monitors on-the-job and self-directed training, and schedules training where required with line managers.
• Performs other duties related to the administration and management of the unit, such as maintaining records, conducting correspondence, writing reports, and acting for the Director in his absence.

Customer Service Responsibilities

• Maintains customer service principles, standards, and measurements.
• Identifies and incorporates the interests and needs of customers in business process design.
• Ensures critical success factors are identified and meets expectations.
• Prepares quarterly and/or annually Customer Service reports in accordance with established standards.

Other Responsibilities

• Performs all other duties and functions as may be required from time to time.

REQUIRED COMPETENCIES

Core

• Excellent planning, organizing, time management and event coordinating skills.
• Good judgment and analytical skills.
• Ability to work well in a team.
• Excellent interpersonal and customer relations skill.
• Ability to communicate effectively with people at all levels including senior management.
• Good negotiating and persuading skills.
• Excellent Writing/Creative skills.
• Keen attention to details and accuracy.
• Ability to demonstrate high levels of integrity, ethics, and confidentiality.
• Ability to adapt well under pressure situations.

Technical

• Good knowledge of Public Service Regulations and Staff Orders.
• Good knowledge of governmental policies, practices and procedures on general administration and human resources management principles, practices, and procedures.
• Expert knowledge of trainings needs surveys and analysis.
• Expert knowledge of planning, developing, and implementing training programmes.
• Good knowledge of governmental policies, practices and procedures on general administration and human resources management principles, practices, and procedures.
• Working knowledge of the relevant computer systems and applications.
• Practical knowledge in designing training programmes.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Human Resource Management/Development or equivalent qualification.
• At least five (5) years in a human resource management/development environment and experience executing training programmes.
• Specialized courses in instructor training and development, and in training of supervisory management.
• Specialized knowledge and training in Customs Administration would be advantageous.

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

• Normal office environment with field assignments.
• May be required to travel locally for audit engagements and assignments.
• May work beyond normal hours to meet deadlines.
• Exposure to sensitive information requiring high levels of confidentiality.
• Occasional exposure to high-risk environments (e.g., warehouse/dump site audits).

Only shortlisted candidates will be contacted by HRMD