Operations Control Specialist

Essential Responsibilities:

• Monitor and interface with test platforms via radio utilizing the NATO phonetic alphabet and military radio communication protocols.
• Provide range expertise to the Program Manager and Program Engineer on duty during range events.
• Be trained and qualified in accordance with work-based learning and perform all duties and responsibilities listed in the ACC Operations Manual.
• Comply with directives and guidance of the AUTEC Range Safety Manual, AUTEC Range Capabilities, AUTEC Vessel Particulars, PAE Policy & Procedures, NUWC Operating Control Directives, and other guidance/directives/regulations as applicable.
• Interact with and provide quality customer service to Range Users, US and foreign navies, and government and contractor personnel; promptly escalate operational, personnel, or customer conflicts or concerns to the Test Operations Manager.
• Conduct administrative tasks as required including maintaining a watch log of all significant events.
• Check email traffic regularly for communications pertinent to the conduct of operational testing at AUTEC.
• Ensure organization and cleanliness of ACC.
• Perform additional related duties as directed by the Test Operations manager.
• Flexible work schedule; could require both day and night shifts on a rotating basis of 7 on and 7 off / 12-hour shifts.
• May be required to work extended hours for test support or as back-up to co-worker on vacation or emergency leave.
• Perform other duties as assigned.

Minimum Requirements:

• High school diploma or GED required.
• 0-1 years of relevant experience.
• Effective written and oral communication skills in English required.
• Must be able to provide clear and concise information and directions to support personnel as well as Range User ships and aircraft.
• Competent in Microsoft Office Suite products (Word, PowerPoint and Excel).
• Excellent customer service skills.
• Must be able to sit for long periods of time.
• Must be able to monitor computer screens/monitors for long periods of time.
• Be able to walk up and down a one flight stairwell.
• Excellent oral and written communication skills.
• A valid U.S. passport and driver's license are required.
• Must be able to reside in remote location with limited medical facilities.
• Must be able to obtain and maintain a Secret U.S. Government Clearance. Note: U.S. Citizenship is required to obtain a Secret Clearance.

Preferred Qualifications:

• College or vocational/technical certification involving customer service and or business courses preferred.
• Prior Armed Forces Service School degree/certification a plus.
• 3 years related experience working in test and range operations environment preferred.
• Former military with a working knowledge of military protocol preferred.
• Familiarity with radio operations and work control procedures are highly desirable.