Senior Collector, Delinquency Management

Position Overview:

The Senior Collector, Delinquency Management is responsible for the effective management and recovery of Non-Performing Loans (NPLs) within the Commercial Credit Portfolio. This involves ensuring prompt and proper monitoring, administration, and follow-up of all commercial problem accounts through designated systems and direct customer contact or negotiation.

The incumbent also provides support to the Manager, Front-End and Back-End Collections in monitoring and managing the remaining Non-Accrual Loan (NAL) portfolio. A high degree of creativity, sound judgment, and strategic negotiation skills are required to secure customer cooperation while safeguarding the Bank’s interests.

Key Responsibilities:

• Manage assigned non-performing commercial accounts and other delinquent accounts as directed, ensuring prompt and effective action to minimize losses.
• Identify and mitigate risks associated with assigned accounts through timely analysis, follow-up, and structured recovery strategies.
• Conduct professional collection activities via phone, correspondence, and direct negotiation, utilizing problem-solving techniques to achieve resolution.
• Recommend legal action, repossession, or other measures necessary to protect the Bank’s position.
• Deliver exceptional customer service by maintaining open communication, addressing concerns, and ensuring all interactions reflect the Bank’s standards.
• Maintain up-to-date knowledge of the Bank’s products, services, and policies to provide accurate guidance to clients and internal stakeholders.
• Ensure full compliance with the Bank’s operational, security, and confidentiality standards, promptly reporting irregularities or potential risks.
• Prepare and maintain detailed reports, such as account statistics for overdraft renewals, and ensure all required documentation is accurate and up to date.
• Monitor and report unusual account activity or fraudulent behavior, adhering to the Bank’s Anti-Money Laundering Guidelines and internal security procedures.

Minimum Qualifications & Experience:

• Bachelor’s in finance or business administration with experience in commercial underwriting.
• Strong knowledge of the Bank’s lending and collections policies and procedures.
• Comprehensive understanding of Retail and Commercial Banking products and services.
• Demonstrated communication skills to enhance collection effectiveness and foster customer cooperation.
• Solid understanding of the Bank’s operations policies and internal control standards.
• Sound knowledge of relevant legislation and legal processes, recognizing that legal implications directly affect recovery and loss mitigation.
• Proficiency in the Bank’s core systems, particularly automated collection platforms.
• Strong computer literacy, including proficiency in PC-based applications and software for performance tracking, management control, and process improvement.
• Excellent organizational and motivational abilities, with the capacity to prioritize, delegate, and manage multiple tasks effectively.
• Advanced negotiation and analytical skills to assess and present recovery proposals and collaborate effectively with customers and external partners.
• Exceptional written communication skills.

Why Join Us?

• Be part of a high-performing team that values innovation and excellence.
• Competitive salary, performance-based incentives, medical insurance (including life, dental, and vision), and a robust pension plan.
• Be part of a team that values your expertise and invests in your success!