Quality Coordinator

KEY FUNCTIONS

• Implements and ensures adherence to established Quality Guidelines, Systems, Standards and Protocols for assigned units.
• Supervises Customer Relations Officers.
• Establishes and maintain effective linkages between Departments within the Unit.
• Ensures the implementation and application of systems required for achieving targets established in the Annual Health Services Agreement and/or Annual Business Plan.
• Prepares and submits annual reports based on quarterly reviews.
• Participates in the conduct of Quality Improvement Education Programmes.
• Conduct surveys and research on customer satisfaction levels and health care quality issues, concerns or factors.

MINIMUM REQUIREMENTS AND EXPERIENCE

• A Degree in Health Management or Health Administration.
• Certification in Quality Management.
• At least three (3) years post qualification experience, two (2) of which should have been at a supervisory level or professional level in a similar/related job function.
• Consideration may be given to an equivalent combination of qualifications, training and experience. Interested candidates are asked to submit their Curriculum Vitae with copies of all relevant academic certificates.

UNSUITABLE APPLICATIONS WILL NOT BE ACKNOWLEDGED