Rooms Operations Supervisor - Public Area

CORE WORK ACTIVITIES

• Complete cashier and closing reports in the computer system.
• Review and document shift logs/daily memo books.
• Contact appropriate departments to resolve guest requests or issues.
• Process guest check-ins, verify identity, request payment, and assign rooms.
• Sell accommodations to walk-in guests based on availability.
• Ensure rates match market codes and document any exceptions.
• Scan and charge outlet checks (e.g., Health Club, Retail Shop) to rooms.
• Assist in training, evaluating, and coaching employees.
• Serve as a role model and first point of contact for the Open Door Policy.
• Report accidents, injuries, and unsafe conditions; complete safety training.
• Follow company policies; maintain a professional appearance and protect assets.
• Welcome guests, anticipate needs, and assist individuals with disabilities.
• Communicate professionally in person and over the phone.
• Maintain positive working relationships and team collaboration.
• Ensure adherence to quality standards and expectations.
• Stand, sit, or walk for extended periods; lift/move objects up to 25 lbs.
• Perform other job duties as assigned by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.