Seasonal Youth Counselor

ESSENTIAL FUNCTIONS

• Youth Counselors must be passionate about working with children and embrace the Norwegian Mission.
• As a member of the Cruise Staff, the youth counselors are responsible for implementing any of the scheduled social, entertainment, sporting, recreational, theatrical, and craft programs/activities for Norwegian Guests aged 2 – 17 years old while ensuring that each activity takes place safely and promptly as scheduled.
• Youth Counselors must be comfortable speaking on a microphone and be an effective Host/Hostess with the ability to engage large groups of people of a variety of ages in a public venue.
• Youth Counselors must be comfortable with dressing up in costume and performing character roles.
• Youth Counselors must be comfortable speaking with parents/adults regarding general ship information as well as Youth Program policies and guidelines.
• Youth Counselor should have organizational/administrative skills and be attentive to detail when involved with reporting youth program operations and safety.
• It is the responsibility of the youth counselor to be accessible to and approachable with guests, both young and old. He/She must be a patient listener and offer hospitality service to the guests even when the situation falls outside of the Youth Programs.
• The youth counselor assists with maintenance of storage, inventory and ordering of all equipment, supplies, gifts and prizes, which are specifically utilized in the programs.
• Each youth counselor must have the ability to work as a team member in cooperation with other cruise staff members, as well as with all other shipboard departments.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS

• Must be able to provide quality service for a large passenger vessel that can include from over 5,000 guests including over 1,500 children in high season.
• Must be able to speak publicly and conduct games, events and other activities for a variety of age groups, from small children to teens.

NATURE AND SCOPE

• Youth counselors report to the Youth Program Supervisor directly and to the Assistant Cruise Director and Cruise Director, indirectly.
• Responsible for the supervision and control of all youth/teen guests in all entertainment-related activities.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments, and deadlines.

QUALIFICATIONS

• Minimum of one year experience in a combination of programming and implementing youth recreation, youth sports, and/or childhood education for ages 2-17 required.
• Minimum one year experience in programming and implementing theatrical/drama related activities is required.
• One year experience with special needs programming strongly preferred.
• Intermediate verbal and writing skills in at least one other language such as German, Spanish, French or Italian is preferred.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Outlook) is required.
• One year experience communicating via microphone, using/programming DJ and light/sound equipment is preferred.
• Unique hobbies are a plus: to include but are not limited to: Juggling, Theater, Gymnastics, Sports, Dance, Singing.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.

EDUCATION

• High School Diploma or Foreign Equivalent is required.
• Associates Degree and/or currently enrolled in an accredited college degree program or foreign equivalent in a course of study related or relevant to childcare is required.
• Current and active CPR/First Aid Certifications from a recognized educational institution are required.

ATTRIBUTES

• Extrovert, quick and critical thinker, witty, personable, and articulate.
• Must be service oriented and have the ability to take direction.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates