Senior Compliance Officer (Level 6) – Montego Bay

KEY OUTPUTS

• Appropriate enforcement action implemented; 
• Payment deadlines on delinquent taxpayers imposed; 
• Documentary evidence to support the cases of Government for Court Hearing prepared;
• Tax arrears collected; 
• Cases of non-compliance/taxpayer delinquency reduced; 
• Relationship with taxpayers/representatives and other stakeholders developed and maintained; 
• Taxpayer accounts reconciled; 
• Case file management system maintained; 
• Debt write-off recommended; 
• Reports prepared and submitted. 

KEY RESPONSIBILITY AREAS

Technical and Professional Duties: 

• Interprets the various Acts, Regulations, policies and guidelines related to applicable programmes such as collection and enforcement of accounts receivable and filing requirements; 
• Conducts interviews with taxpayers and/or their representatives to collect tax as due and initiate corrective action; 
• Provides information to clients and/or their representatives to ensure that clients are fully aware of their rights and obligations;
• Researches financial information of customers with complex issues utilizing financial information from taxpayers and third parties such as statements received from bankruptcies and receivership etc.; 
• Utilizes information obtained from analysis of financial statements to assess the ability of client(s) to pay; 
• As appropriate, secures full payments or report accounts arrangement not collected; 
• Recommends and executes enforcement actions when taxpayers neglect or refuse to satisfy liabilities; 
• Prepares and/or issues demand notices, summonses, levy writs and judgement orders; 
• Produces the necessary documentary evidence to be used in Court Cases to sustain Government’s position; 
• Imposes payment deadlines on delinquent taxpayers and monitors payments so as to ensure that deadlines are met; 
• Testifies as expert witness for the Government and attends Court and gives evidence in criminal prosecution resulting from failure to comply with requirements; 
• Maintains system to assist clients with respect to their obligations under the relevant laws relating to revenue; 
• Promotes voluntary compliance with the relevant laws relating to revenue; 
• Identifies those accounts which require specialized knowledge or are beyond the resources available at this level and refers for resolution at a higher level; 
• Collects and accounts for revenues collected; 
• Negotiates with clients and/or their representatives to ensure departmental decisions are fair and consistent; 
• Analyses and makes recommendation for complex cases referred by supervisor; 
• Meets with taxpayers and/or their representatives to discuss collections policy and legal action taken or contemplated to enforce payment of overdue balance; 
• Investigates claims of inability to pay taxes by researching Court information for the status of liens, mortgages, financial statements or by locating assets through third parties; 
• Imposes payment deadlines on delinquent taxpayers and monitors payments to ensure that deadlines are met;
• Maintains effective working relations with external and internal stakeholders, ensuring that the Section provides a consistently high level of service to them; 
• Supports the identification and management of risks within the organization and by extension the respective area of work; 
• Performs other duties as assigned by the Manager, Compliance. 

PERFORMANCE STANDARDS

This job is satisfactorily performed when: 

• Non-filing inventory/accounts receivables are properly managed; 
• Production targets are achieved and/or surpassed; 
• Arrears balances are reduced and revenue collected is accounted for in accordance with departmental policies and procedures; 
• Case file documentation is accurate and complete; 
• Percentage reduction in cases of non-compliant taxpayer delinquency with the legal framework; 
• Quality of relationship with internal and external stakeholders developed and maintained; 
• Accurate, comprehensive reports are prepared in the stipulated format and submitted by the due date. 

AUTHORITY TO

• Recommend legal actions within stipulated guidelines; 
• Make recommendation(s) for write-offs on accounts; 
• Impose payment deadlines on delinquent taxpayers; 
• Enforce compliance through legal/administrative action; 
• Recommend changes to improve policy or programmes to enhance voluntary compliance;
• Negotiate arrangements with challenging clients for outstanding liabilities.

REQUIRED COMPETENCIES

Specific Knowledge 

• Good knowledge of the Revenue Laws and Regulations governing tax assessment and collections; 
• Comprehensive knowledge of collections and enforcement activities; 
• Sound knowledge of standard business operations and commercial practices (both locally and internationally); 
• Very good knowledge of operations and functions of TAJ; 
• Sound knowledge of relevant computer applications. 

Required Skills and Specialised Techniques 

• Good analytical, planning and organising skills; 
• Good judgement, decision-making and problem-solving skills; 
• Excellent time management skills; 
• Good negotiation skills; 
• Good communication skills; 
• Good interpersonal and customer service skills.

Qualification and Experience 

• BSc Degree in Accounting or Business Administration or ACCA Level II or equivalent professional qualification; 
• Three (3) years work related experience; 
• Tax Arrears Management and the legal foundation of collection. 

WORKING CONDITIONS

• Normal office environment; 
• Significant field work; 
• Exposure to dust, dirt and inclement weather conditions; 
• Travel (50% -60%).