Taxpayer Service Assistant - Annotto Bay Tax Office

KEY OUTPUTS

• Motor vehicle and Drivers’ Licences transactions processed and system updated;
• Applications for Taxpayer Registrations/Certificates processed;
• De-Registration Case created; 
• Property Tax statements printed and submitted; 
• Payment advice prepared; 
• Documents zero rated; 
• Information provided; 
• Reports prepared and submitted. 

KEY RESPONSIBILITY AREAS

Technical and Professional Duties: 

• Processes applications for the relevant motor vehicle and Drivers’ licences transaction; 
• Scans signatures on Driver’s licence application form, takes photograph of Taxpayer and generates Control number for Drivers’ Licence to be printed; 
• Examines documents presented by taxpayers for the various transaction types for authenticity and completeness; 
• Ensures that all information pertaining to the motor vehicle are crossed checked against the Import Entry (C87) document, insurance, MV01 form and Customs Online Enquiry; 
• Copies, scans, uploads, attaches, stamps and signs the relevant source documents; 
• Verifies that the information presented on the motor vehicle documents corresponds with that on the Automated Motor Vehicle System (AMVS) and enters the updated or new information to the system;
• Accepts Motor Vehicle Application form (MV01) and accompanying documents; 
• Accepts substitutes Motor Vehicle title application, Application for Motor Vehicle Substitute Licence Plates; 
• Secures all motor vehicle documents for transactions not completed (for eg.);
• Checks Customs Online Enquiry (C87 online); 
• Confirms information entered into AMVS; 
• Enters processed motor vehicle documents in log book; 
• Vets Taxpayer Registration Number application for completeness and authenticity of documents keys information from application form into TRN system, and approves record to generate TRN; 
• Photocopies supporting documents and issues generated number to taxpayer;
• Batches all TRN applications for submission to the Taxpayer Registration Centre;
• Scans and uploads TRN application to ECM; 
• Issues TRN cards/letters and updates system with collection information; 
• Assigns TRN generated by system, updates existing taxpayer’s information and issues TRN cards; 
• Provides taxpayers with relevant and accurate information in accordance with the various tax legislations; 
• Vets all applications for Trade Licences and keys information into RAiS;
• Verifies all new taxpayers’ documents for relevance and accuracy, assesses existing taxpayers’ accounts for updates and verifies documents for correctness for preparation of Tax Compliance Certificate (TCC); 
• Checks external stakeholders clearance letters for completeness and authenticity, input information for the generation of TCC, approves and prints TCC;
• Checks taxpayers’ documents for relevance and accuracy in processing their applications for GCT registration, Deferment certificate and Withholding Tax Specified Service certificate and other related transactions; 
• Creates De-registration cases for closed businesses;
• Codes application and input information on RAIS; 
• Checks Revenue Administration System, directs payment and generates taxpayers’ payment advice for Property Tax; 
• Calculates Property Tax obligations and prepares and issues certificate of payment of taxes upon request; 
• Prepares transaction advice slip with the relevant amount to be paid for processing of transactions; 
• Verifies information on motor vehicle documents presented by transferor corresponds with that on the AMVS’; 
• Ensures that the reverse side of motor vehicle title is completed by the transferor and transferee, stamps and signs; 
• Checks the National Securities Registry and updates AMVS with discharge of lien and endorses motor vehicle title; 
• Provides the relevant returns for the various tax types and informs taxpayer on due dates and how to complete these forms; 
• Vets taxpayer’s returns for completeness and accuracy; 
• Checks all purchase orders submitted for zero rating for accuracy and ensures documents submitted are in accordance with zero rating procedures; 
• Provides taxpayers with relevant and accurate information pertaining to processes within the tax offices; 
• Verifies that all documents presented for zero rating are relevant and accurate;
• Manages the banking hall and front desk, providing updates and direction;
• Prepares weekly reports for daily transactions processed; 
• Supports the identification and management of risks within the organization and by extension the respective area of work; 
• Performs other related duties as assigned by the Manager, Taxpayer Service/Senior Taxpayer Service Officer.

PERFORMANCE STANDARDS

This job is satisfactorily performed when: 

• All motor vehicle and Drivers’ licences transactions are processed within the agreed timeframe; 
• Taxpayer Registration Numbers are assigned, updated and issued according to procedures within the agreed timeframe; 
• Application for Tax Registrations/Certificates are processed in accordance with policies and the agreed timeframe; 
• Certificate of payments for property tax are issued within the specified timeframe;
• Documents received are zero rated within the specified guidelines;
• Information is provided to the Taxpayer within the agreed timeframe; 
• Reports prepared and submitted in keeping with established standard and agreed timelines; 

AUTHORITY TO:

• Assign and issue TRN; 
• Sign and stamp Motor Vehicle titles; 
• Process Motor Vehicle and Drivers’ licence documents; 
• Issue certificate of payments for property tax; 
• Provide information.

REQUIRED COMPETENCIES

Specific Knowledge 

• Comprehensive knowledge of the Automated Motor Vehicle (AMVS), Revenue Administration and Information System (RAiS), Property Tax System, Motor Vehicle Tracking System and TRN Legacy System; 
• Working knowledge of Tax Administration Jamaica operations, policies and procedures; 
• Working knowledge of computer systems and relevant applications;
• Knowledge of all the relevant tax laws, regulations and guidelines. 

Required Skills and Specialised Techniques 

• Excellent Customer Service and interpersonal skills; 
• Excellent communication skill; 
• Excellent team building skill; 
• Very good time management skill.

Qualifications and Experiences 

• Associate Degree in Business Administration or equivalent;
• One (1) year working experience. 

WORKING CONDITIONS

• Normal office environment; 
• Irregular working hours.