Senior/Manager Collector of Taxes

KEY OUTPUTS

• Revenues collected and lodged; 
• Accounts records updated and maintained; 
• Resolution process established and monitored; 
• Reports prepared and submitted; 
• Human and financial resources are managed. 

KEY RESPONSIBILITY AREAS

Management and Administrative Duties 

• Provides leadership, support and guidance to all staff to ensure that the Tax Office is effectively managed; 
• Assists with the development of the Operation and Work Plans with the supporting budget for the Tax Office, ensuring that all the relevant activities to be under taken and required resources are considered; 
• Plans, coordinates and directs all the activities of the functional area;
• Manages and monitors the performance of the Unit; 
• Prepares and submits the monthly Performance Reports; 
• Enforces the standards and rules of professional conduct for staff within the Tax Office in order to maintain the highest degree of confidence in its integrity and efficiency; 
• Ensures staff is aware of and operates in accordance with all relevant laws and policies; 
• Develops and maintains effective working relations with external and internal stakeholders, ensuring that the Tax Office provides a consistently high level of service;

Technical and Professional Duties 

• Ensures that revenue collected is lodged daily in the appropriate bank accounts; 
• Provides taxpayer service programme which includes: assistance to all taxpayers to ensure accuracy and completeness in filing returns/applications/fees, the timely payment of all taxes due, and responding to queries on related matters; 
• Maintains current knowledge of the relevant laws, policies, regulations and procedures which provides the legal framework for the performance of the functions; 
• Administers the taxpayer complaint management programme in coordination with the RSC; 
• Maintains complete records of accounts for taxpayers doing business in the parish/Tax Office; 
• Monitors compliance activities for delinquent taxpayers; 
• Actively promotes voluntary compliance through delivery of quality taxpayer service; 
• Manages petty cash and makes disbursements and accounts for authorized purchases of supplies and services strictly in accordance with the Authority’s rules and guidelines; 
• Maintains proper care and up-to-date inventories of furniture, equipment, stock and other properties of the Department; 
• Secures legal advice from the Legal Support Division to resolve taxpayer service issues; 
• Conducts consultation with stakeholders to provide information and seeks reactions to improve service and address critical challenges; 
• Ensures that the established policies and procedures are implemented and enforced for all functional areas, in order to maintain consistency and efficiency in the administration of the relevant laws and guidelines; 
• Ensures that the ‘banking hall’/floor is properly managed; 
• Prepares reports including those for attendance and punctuality for submission to GM, RSC by the required time; 
• Identifies, monitors and escalates high priority issues from the front line, including emerging risks, to the relevant authorities;
• Updates and submits the Enterprise Risk Management (ERM) Sub-risk Register for the Unit; 
• Performs other related duties assigned by the General Manager. 

Human Resource Management Duties 

• Develops and manages the Section’s HR plan that addresses staff requirements and succession planning and liaises with the General Manager, RSC; 
• Participates in the recruitment of staff for the office and ensures that they are aware of and adhere to the policies and procedures of the Department; 
• Conducts periodical reviews of supervisees in accordance with the Work Plan; 
• Manages Leave Administration for staff as it relates to Casual, Sick and Vacation Leave; 
• Completes final performance assessments and recommends appropriate training and development programmes as necessary; 
• Initiates and participates in disciplinary proceedings relating to staff members within the office and implements corrective measures. 

PERFORMANCE STANDARDS

This job is satisfactorily performed when: 

• Revenues collected are accounted for and lodged in accordance with the Financial Administrative and Audit (FAA) Act; 
• Up to date records including taxpayer registration, Returns filing and payment information are maintained on a daily basis; 
• Problem Resolution (Grievance) processes to investigate taxpayers’ complaints are implemented, enforced and monitored for compliance with the requirements; 
• Reports prepared and submitted in keeping with established standard and agreed timelines; 
• Human and financial resources are managed in accordance with the relevant guidelines.

AUTHORITY TO:

• Collect taxes, duties and levies; 
• Recommend expenditure within the budgetary allocation; 
• Recommend amendments to procedures; 
• Contact taxpayers. 

REQUIRED COMPETENCIES

Specific Knowledge 

• Excellent knowledge of all the relevant tax laws, regulations and guidelines; 
• Excellent knowledge of the Financial Administration and Audit (FAA) Act and other financial regulations and guidelines; 
• Excellent knowledge of Tax Administration Jamaica’s operations, functions and Code of Conduct; 
• Excellent knowledge of management principles, practices and procedures;
• Working knowledge of computer systems and the relevant applications;

Required Skills and Specialised Techniques 

• Excellent decision-making, planning and organizing skills; 
• Excellent judgement and analytical skills; 
• Excellent communication, interpersonal and team building skills;
• Excellent negotiating and/or advocacy skills; 
• Very good time management skill. 

Qualification and Experience 

• BSc Degree in Accounting, Business Administration or the equivalent;
• Training in Tax Audit and Revenue Administration (TARA) would be an asset; 
• Four (4) years experience in management with at least two (2) years in a supervisory position. 

WORKING CONDITIONS

• Normal office environment; 
• Travel (20%)