Taxpayer Service Officer - St. Andrew RSC

KEY OUTPUTS

• Motor Vehicle and Drivers Licence transactions processed; 
• Applications for Tax Compliance Certificates (TCC) processed;
• Applications for Taxpayer Registration Number (TRN) processed;
• Applications for Registration of General Consumption Tax processed;
• De-Registration cases verified and approved; 
• Floor management activities conducted; 
• Property Tax statements prepared and issued; 
• Deferment Certificates prepared and issued; 
• Response to queries provided; 
• Reports prepared and submitted. 

KEY RESPONSIBILITY AREAS

Technical and Professional Duties: 

• Approves applications for the relevant motor vehicle transaction; 
• Verifies that the information presented on the motor vehicle documents corresponds with that on the Automated Motor Vehicle System (AMVS) and approves the updated or new information to the system; 
• Uploads, scans, authorizes, stamps and signs all relevant documents; 
• Verifies, confirms and approves application for Tax Compliance Certificates (TCC); 
• Approves application for the Registration of General Consumption Tax; 
• Approves and prints Taxpayer Registration Numbers (TRN); 
• Verifies and approves De-registration cases for closed businesses;
• Conducts floor walking assignment as assigned to ensure smooth flow of business; 
• Provides taxpayers with relevant and accurate information in accordance with the various tax legislations; 
• Participates in the delivery of the Taxpayer Education programmes; 
• Assists taxpayers in completing and submitting relevant application and Tax Returns; 
• Responds to taxpayers’ queries; 
• Prepares for approval, Certificate of Payment for various tax types;
• Processes documents presented for zero-rating for approval; 
• Assists with the conduct of surveys; 
• Prepares and submits reports; 
• Prepares and issues Deferment Certificates to the Taxpayer; 
• Approves the issuance of Trade Licence Certificates; 
• Approves and prints Drivers Licences; 
• Supports the identification and management of risks within the organization and by extension the respective area of work; 
• Performs any other related duties as assigned by the Senior Taxpayer Service Officer. 

PERFORMANCE STANDARDS

This job is satisfactorily performed when: 

• All motor vehicle and licences transactions are processed in accordance with the relevant guidelines; 
• Applications for Tax Compliance Certificates and Taxpayer Registration Numbers are processed in accordance with the respective guidelines; 
• Applications for GCT registration are processed in accordance with the guidelines; 
• Certificate of Payments for Property Tax are prepared within the specified timeframe;
• Accurate responses are provided for queries received within the stipulated timeframe; 
• Reports prepared and submitted in keeping with established standard and agreed timelines; 

AUTHORITY TO:

• Assign and issue TRN; 
• Sign and stamp motor vehicle Certificate of Titles; 
• Issue Certificate of Payments for Property Tax; 
• Create and Approve TCC.

REQUIRED COMPETENCIES

Specific Knowledge 

• Comprehensive knowledge of the Automated Motor Vehicle (AMVS), Revenue Administration and Information System (RAiS), Property Tax System, Motor Vehicle Tracking System and TRN Legacy System; 
• Working knowledge of Tax Administration Jamaica operations and functions;
• Working knowledge of computer systems and the relevant applications;
• Knowledge of all the relevant tax laws, regulations and guidelines; 

Required Skills and Specialised Techniques 

• Excellent customer service. 
• Excellent communication, interpersonal and team skills; 
• Good analytical skills. 
• Very good time management skill. 

Qualifications and Experiences 

• Bachelor’s Degree in Business Administration or the equivalent qualification;
• Three (3) years related experience. 

WORKING CONDITIONS

• Normal office environment; 
• Irregular working hours at times.