Taxpayer Accounts Officer - Port Antonio Tax Office

KEY OUTPUTS

• Taxpayers’ accounts maintained; 
• Tax returns interpreted and analysed; 
• Work items corrected; 
• Errors corrected; 
• Taxpayer’s contacted and information requested; 
• Reports prepared & submitted. 

KEY RESPONSIBILITY AREAS

Technical and Professional Duties 

• Logs into taxpayers’ accounts and executes the necessary corrections on the system via work item (generated automatically or manually created); 
• Keeps abreast of new legislation governing the filing of tax returns in order to properly interpret and analyse returns received; 
• Retrieves Returns filed online and examines them to ascertain correct processing; 
• Receives work item from Manager/Senior through for corrections to be made to taxpayers accounts from the Compliance, Taxpayer Service and Audit Unit; 
• Notifies taxpayers of errors and advises them of documentation to be submitted for the necessary corrective measures to be undertaken; 
• Processes all other corrections necessary to rectify the taxpayers’ accounts;
• Records property tax adjustments made daily where applicable;
• Makes corrections to the Property Tax System; 
• Provides assistance with online registration and filing return online where applicable; 
• Reviews, addresses/responds to and closes cases relating to taxpayers enquires and concerns through web messages; 
• Prepares Monthly Taxpayer Accounts Report; 
• Prepares/generates reports/documents for Revenue Accounts; 
• Supports the identification and management of risks within the organization and by extension the respective area of work; 
• Performs any other related duties assigned by Manager. 

PERFORMANCE STANDARDS

This job is satisfactorily performed when: 

• Taxpayers’ accounts are properly analysed and accurately restored to the correct state within the required timeframe; 
• Work items are accurately corrected within the agreed timeframe;
• All other errors are properly corrected within the stipulated time. 
• Reports prepared and submitted according to establish standard and timeline 

AUTHORITY TO:

• Access data relating to taxpayers accounts for corrections to be made

REQUIRED COMPETENCIES

Specific Knowledge 

• Working knowledge of the operations and functions of Tax Administration Jamaica; 
• Working knowledge of the Code of Conduct; 
• Working knowledge of accounting principles and procedures; 
• Working knowledge of the relevant tax laws (especially as it relates to filing of returns); 
• Comprehensive knowledge of all the relevant computer systems and applications;
• Working knowledge in correct completion of tax returns. 

Required Skills and Specialised Techniques 

• Excellent communication, interpersonal and team skills; 
• Excellent customer service skills;
• Good use of initiative and analytical skills; 
• Good time management skill; 
• Keen eyes for details 

Qualifications and Experience 

• BSc. Degree in Accounts or Management Studies or equivalent;
• Two (2) years’ work experience in a related field. 

WORKING CONDITIONS

• Typical office environment.