The incumbent leads the guest services team, manages front desk operations, ensures exceptional customer service, oversees staff performance, and maintains compliance with policies to achieve operational and financial goals.
The incumbent promotes brand awareness, drives sales and revenue through upselling and package tours, provides excellent guest service, and upholds professional standards.
Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
The incumbent serves as a recreation resource, facilitates guest activities, ensures safety, performs cashier duties, and maintains facilities while upholding professional service standards.
The incumbent performs maintenance and repairs, conducts preventive maintenance, manages inventory, and ensures safety compliance while providing high-quality guest service.
The incumbent manages daily food and beverage operations, leads and develops staff, ensures compliance with standards, and delivers exceptional customer service to achieve financial and guest satisfaction goals.
The incumbent manages financial records and accounting operations, ensures accuracy in reporting and transactions, coordinates departmental tasks, and maintains professional standards while supporting team objectives.
The incumbent manages spa/salon operations, coordinates guest scheduling and services, promotes retail sales, maintains facility standards, and supports team management while ensuring exceptional guest service.
The incumbent supervises staff and daily operations, ensures high guest service standards, maintains safety and inventory protocols, and performs various physical tasks to support restaurant efficiency.
