The incumbent leads the Customer Care Unit by advocating for patients, managing and mentoring staff, monitoring complaints and service level standards, and developing new procedures and training to optimize customer service efficiency.
Salary & Benefits: $2,803,771 - $3,770,761 per annumTown/City: Mandeville
Reporting to the Manager, Customer Service, the incumbent is responsible for providing support and assistance in collection and analysis of data and the preparation of relevant reports for monitoring and evaluation of the Customer Service Programme.
Salary & Benefits: $2,803,771 – $3,770,761 per annumTown/City: Ocho Rios
