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The incumbent will lead strategic supply chain operations by developing procurement policies, conducting market analyses, and overseeing inventory controls while ensuring legislative compliance, complex negotiations, and staff development.

The incumbent manages Call Centre and all customer service operations, including staff supervision, budget administration, billing accuracy, complaint resolution, and coordination with other departments to ensure efficient utility service delivery.

To ensure, with established policies and procedures, that appropriate levels of inventory are available to support administrative/operational activities of the Company.

The Operations Manager oversees daily morgue functions, manages technical staff, ensures compliance with legal and security protocols, and coordinates facility and equipment maintenance to uphold operational integrity.