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The incumbent directs the strategic and operational framework for customer service and quality assurance within the SRHA, balancing high-level administration with technical field monitoring and complex dispute resolution.

The incumbent coordinates and implements the RHAs Customer Service Monitoring & Evaluation Programme, focusing on service delivery, operational planning, and the analysis of data to improve customer satisfaction and compassionate care.

The Manager develops and implements promotional outreach programs, coordinates events, conducts research, provides policy guidance, and collaborates with stakeholders to support the growth and development of the MSME sector.

The Enterprise Risk Management Analyst identifies, analyzes, and documents potential risks, maintains risk registers, monitors key risk indicators, and supports risk mitigation and training to promote a risk-aware culture.

The incumbent leads enterprise risk management across the Ministry, developing strategies, assessing threats, monitoring key risk indicators, and advising senior leadership to ensure compliance and alignment with business objectives.

The incumbent will lead strategic supply chain operations by developing procurement policies, conducting market analyses, and overseeing inventory controls while ensuring legislative compliance, complex negotiations, and staff development.

The incumbent manages Call Centre and all customer service operations, including staff supervision, budget administration, billing accuracy, complaint resolution, and coordination with other departments to ensure efficient utility service delivery.

To ensure, with established policies and procedures, that appropriate levels of inventory are available to support administrative/operational activities of the Company.

The Operations Manager oversees daily morgue functions, manages technical staff, ensures compliance with legal and security protocols, and coordinates facility and equipment maintenance to uphold operational integrity.