The incumbent conducts statistical analysis and quality audits to identify trends and issues, collaborates with teams to resolve problems, monitors KPIs, and manages the internal quality audit process to ensure compliance and continuous improvement.
The incumbent will be responsible to inspect the products or services created or delivered by GPL and Contractors to ensure they meet all organizations’ requirements and ISO Standards.
The Customer Service Monitoring and Evaluation Officer is responsible for providing support and assistance in the collection and analysis of data and the preparation of relevant reports for monitoring and evaluation of the Customer Service Programme.
Salary & Benefits: $2,190,302 – $2,945,712 per annumTown/City: Kingston
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