The incumbent ensures efficient call handling, request processing, and guest issue resolution while tracking service data for improvements and optimizing guest satisfaction and departmental performance.
The incumbent oversees restaurant, bar, and room service operations, supports menu planning, maintains sanitation standards, assists staff during peak times, and drives guest satisfaction and financial performance.
The incumbent oversees daily kitchen operations, leads culinary staff, ensures high food quality and sanitation standards, manages budgets, and drives guest satisfaction and staff development.
Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done.
Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done.
The incumbent oversees daily front desk operations, ensures exceptional customer service, leads and develops staff, resolves guest issues, manages policies and procedures, and drives performance to meet service and financial goals.
Responsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.
The Sous Chef oversees daily kitchen operations, ensures high-quality food production, leads and develops staff, maintains food safety standards, and drives guest satisfaction within budget.
The Executive Pastry Chef oversees daily pastry operations, ensures high-quality and creative output, manages staff development, maintains food safety standards, and works to enhance guest satisfaction within budget.
