Engineer II

CORE FUNCTIONS

Guest Request & Repairs

• Respond and attend to guest repair requests.
• Communicate with guests/customers to resolve maintenance issues with little to no supervision.
• Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
• Display basic ability to repair or replace PVC copper pipe (including soldering).
• Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area.
• Program TV's and perform general housekeeping and engineering-related duties.

Technical Proficiency & Systems

• Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management.
• Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
• Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems.
• Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs.

Preventive Maintenance & Safety

• Perform preventive maintenance on tools and equipment, including cleaning and lubrication.
• Visually inspect tools, equipment, or machines.
• Use the Lockout/Tagout system before performing any maintenance work.
• Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.

Inventory & Communication

• Maintain maintenance inventory and requisition parts and supplies as needed.
• Carry equipment (e.g., tools, radio).
• Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
• Enter and locate work-related information using computers.

Training & Team Support

• Display the ability to train and mentor other engineers (e.g., Engineer I).
• Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Guest Service & Professional Conduct

• Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Adhere to quality expectations and standards.

PREFERRED QUALIFICATIONS

Education: 

• High school diploma or G.E.D. equivalent and vocational or technical background.

Related Work Experience:          

• Experience in general maintenance, exterior and interior surface preparation, and painting.
• At least 2 years of hotel engineering/maintenance experience.

Supervisory Experience:            

• No supervisory experience. 

License or Certification:

• Valid Driver’s License

REQUIRED QUALIFICATIONS

• Universal Chlorofluorocarbon (CFC) Certification
• Must meet applicable state and federal certification and/or licensing requirements.