As the Assistant Manager, Customer Service you will collaborate with the Branch Manager to oversee the successful running operation of the Branch location, to ensure that services are delivered in line with internal and regulatory policies.

The Administrator within Electronic Banking will report to the Supervisor and is responsible for providing a high level of customer service to each customer on matters relating to Butterfield Online and our ATM service channels.

The AVP, Relationship Manager will be pivotal in managing and developing a portfolio of wide ranging Corporate client relationships, whilst also supporting the wider business development and client servicing strategy.

The incumbent oversees talent management, retention, and succession planning, training, and culture initiatives while providing data-driven recommendations to strengthen organizational effectiveness and workforce engagement.

Manages and optimizes client investment portfolios by assessing risk, implementing asset allocation, selecting financial instruments, conducting analysis, ensuring account administration, and supporting business development and strategic planning.

The incumbent maintains professionalism, processes client transactions accurately, promotes bank products, resolves concerns promptly, and ensures end-of-day balancing while supporting cross-training and operational efficiency.

The AVP, Relationship Manager will be pivotal in managing and developing a portfolio of wide ranging Corporate client relationships, whilst also supporting the wider business development and client servicing strategy.

The incumbent supports corporate client management through relationship building, account servicing, credit analysis, collateral monitoring, and compliance, while participating in projects and ensuring adherence to policies and regulations.

The incumbent reviews monitoring cases, conducts risk assessments, prepares regulatory returns, handles regulatory queries, reviews transaction reports, manages compliance exits, supports training, and drives improvements and data quality.