This position is responsible for assisting customers in all of their general retail banking requirements, either by completing their required transactions or by referring them to other departments when specialized services are needed.

This position is responsible for the effective management and administration of a portfolio of complex trusts. The Incumbent must exercise reliable judgment in the interpretation of trust deeds and develop/preserve client relationships.

The position reports to the Vice President, Trust Services and provides transactional and administrative support to the Trust Services team in the management of High Net-Worth Clients.

The incumbent develops competitive card products, implements product strategies and policies, tracks industry trends, and manages vendor relationships to drive revenue growth and market competitiveness.

The incumbent processes HR documentation, supports payroll and benefits administration, maintains employee records, and provides general administrative support to the department.

This position is responsible for the efficient daily operation of a full-service banking centre in accordance with the Bank's objectives, providing a superior level of customer service and promoting a sales and service culture.