Call Center Sales Manager (virtual)

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Reference
VAC-56797
Contract Type
Full-Time
Industries
Customer Service & Call Centre
Location
Remote
Date Posted
10/05/2025
Expiry Date
30/11/2025
Coach the reps who are putting in the work Hold the rest accountable Make sure leads are moved through the system correctly and consistently

Your job is to:

  • Coach the reps who are putting in the work
  • Hold the rest accountable
  • Make sure leads are moved through the system correctly and consistently
  • You’ll be plugged into a remote international sales team and work directly with the U.S.-based executive team to drive performance and accountability.

 

Key Responsibilities

  • Manage and coach 10–25+ remote outbound sales reps
  • Lead daily 1:1s, performance check-ins, and daily accountability conversations
  • Monitor rep activity and help guide their use of our systems and workflow
  • Support strong performers in closing more deals
  • Keep underperformers on track with clear expectations and follow-through
  • Foster urgency, consistency, and accountability across the virtual team
  • Collaborate with a global sales team and U.S. executive leadership

 

You Might Be a Fit If You:

  • Have led large remote or call center sales teams—ideally in a BPO or outbound telesales environment
  • Are skilled at turning effort into performance through coaching
  • Know how to drive accountability without micromanaging
  • Can keep a remote team focused, aligned, and productive
  • Communicate clearly and work well across time zones and cultures
  • Live in Jamaica and have a stable internet connection for virtual leadership

 

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