Butler Valet

CORE FUNCTIONS

VIP Guest Services & Arrival Coordination

• Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation
• Coordinate with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request
• Coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs
• Complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails
• Coordinate with the front desk to escort the VIP to their rooms

Operational Coordination & Services

• Work closely with the Guest Services and Engineering departments on requests
• Pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly

Safety & Professional Standards

• Report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets

Guest Relations & Communication

• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others, and support team to reach common goals
• Comply with quality assurance expectations and standards

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None