Spa & Fitness Supervisor

CORE FUNCTIONS

Guest Services & Scheduling

• Advise employees on general property information, in-house groups, policy changes, or other pertinent information.
• Answer questions about available services, general property information and amenities.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Monitor and stick to time schedule throughout the day.
• Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.

Sales & Inventory Management

• Promote and sell spa/salon services and retail products.
• Complete requisitions for additional products, supplies, or equipment.

Operations & Maintenance

• Inspect work areas and tools/equipment to ensure conformance to company standards.
• Notify Engineering of spa/salon maintenance and repair needs.

Team Management & Safety

• Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Service Standards & Communication

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.

Physical Requirements

• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

License or Certification: None