Call Center Sales Manager (virtual)

Your job is to:

• Coach the reps who are putting in the work
• Hold the rest accountable
• Make sure leads are moved through the system correctly and consistently
• You’ll be plugged into a remote international sales team and work directly with the U.S.-based executive team to drive performance and accountability.

Key Responsibilities

• Manage and coach 10–25+ remote outbound sales reps
• Lead daily 1:1s, performance check-ins, and daily accountability conversations
• Monitor rep activity and help guide their use of our systems and workflow
• Support strong performers in closing more deals
• Keep underperformers on track with clear expectations and follow-through
• Foster urgency, consistency, and accountability across the virtual team
• Collaborate with a global sales team and U.S. executive leadership

You Might Be a Fit If You:

• Have led large remote or call center sales teams—ideally in a BPO or outbound telesales environment
• Are skilled at turning effort into performance through coaching
• Know how to drive accountability without micromanaging
• Can keep a remote team focused, aligned, and productive
• Communicate clearly and work well across time zones and cultures
• Live in Jamaica and have a stable internet connection for virtual leadership