Casino VIP Representative | Stellaris Casino (Aruba Marriott Resort)

CORE FUNCTIONS

Customer Contact & Reservations

• Serve as customers’ point of contact, including handling customer changes and requests.
• Make reservations for guests, conduct reservation follow-ups, arrange transportation, and assign special rooms and dinners.
• Answer calls from customers, business partners, and provide assistance as needed.

Administrative & Financial Documentation

• Prepare in-house envelops, check-out slips, airfare reimbursement slips for arriving or departing guest, as well as other reimbursements.
• Organize and classify documents (e.g., credit applications, reservation forms) for filing.
• Deliver mail, photocopy documents, type, and proofread customer correspondences as needed.
• Assist with mail and telemarketing campaigns.
• Complete temporary credit line approval This Travel Only (TTO) for guests.
• Junket & Player Tracking Administration
• Assign new players sources codes for the appropriate junket representative.

Company Standards & Professionalism

• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested.

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing less than 30 pounds without assistance.
• Stand, sit, or walk for an extended time period.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None