Client Support Technologist

Key Responsibilities:

Management/Administrative Responsibilities 

• Assists with the preparation of the Branch’s reports. 
• Update the Helpdesk System to facilitate tracking of issues. 
• Contribute articles, manuals, configuration guides etc. to the Technical Knowledgebase. 
• Makes recommendations on matters relating infrastructure improvement. 

Technical/Professional Responsibilities 

• Maintains availability of production printers/plotter/scanner - the deployment, maintenance, configuration, diagnose, and repair of all scanners, printers, and plotters owned by the Agency. 
• Maintains availability of production computers – the deployment, maintenance, configuration, diagnosis, and repair of all computers retained/owned by the Agency. 
• Troubleshoots and resolves computer (including printers, plotters, scanners etc.) and communication (including routers, switches, IP Phones etc.) related issues.
• Evaluates, recommends and collaborates with the Supervisor and Manager in the procurement of ICT (e.g. computers, printers, scanners, IP Phones etc.) related items. 
• Assists with the design and delivery of technical training programmes.
• Utilizes efficient customer service skills and good coordination in maintaining effective working relations with internal and external clients. 
• Upholds and exhibits confidentiality and integrity in the fulfillment of duties and assigned tasks. 

Other Responsibilities

• Keeps abreast with trends and development in relevant technology and recommends their incorporation where appropriate. 
• Performs other related duties assigned from time to time by the Supervisor.
• Adhere to safety standards in the execution of duties. 
• Coordinate and interface with external vendors for servicing and/or restoration of computer related equipment 
• Assists with the inventory and movement of equipment including preparation of relevant documentation. 

Required Skills/Competencies

The post-holder should be able to demonstrate: 

• Strong interpersonal skills 
• Good mediation and conflict resolution skills 
• Excellent oral and written communication 
• Analytical thinking 
• Decision making, problem solving skills 
• Planning and organization skills 
• Ability to thrive in a team-based environment 
• Demonstrated PC maintenance skills 
• Knowledge of the Windows environment 
• Ability to conduct technical interviews to gather process and systems information 

Minimum Required Qualifications and Experience:

• BSc degree in Computer Science or equivalent 
• Two (2) years infrastructure support experience in a computing environment

We appreciate all responses, but only shortlisted applicants will be contacted.