Coordination Officer

Job Purpose

Under the direct supervision of the Coordination Supervisor, the Coordination Officer is responsible to:

• Optimise revenue and protect Jamaica’s borders and Jamaican society by acting as a communication conduit for enquiries and information for authorised officers from within Jamaica Customs and outside; and,
• Facilitate speedy and efficient database checks for authorised officers.

Key Responsibility Areas

Technical Responsibilities

• Receives information from all sources, persons, agencies, organizations, and authorities.
• Records incoming information, assess it, and process it in line with its identified urgency and relevance.
• Carries out checks of available databases and systems to identify previous knowledge of information / offenders.
• Communicates with relevant persons and pass information and intelligence to them in a speedy and precise manner.
• Acts as the first line depository for information on seizures, arrests, etc.
• Records and disseminates as necessary information on duty officers, and other relevant officers at all customs locations in Jamaica.

Customer Service Responsibilities

• Maintains customer service principles, standards, and measurements.
• Identifies and incorporates the interests and needs of customers.
• Ensures critical success factors are identified and meet expectations.

Other Responsibilities

• Performs all other duties and functions as may be required occasionally.
• May be required to provide witness statements, attend court proceedings, and give evidence.
• Complies with Health & Safety Policies & Procedures.

Required Skills/Competencies

Core

• Excellent communication and interpersonal skills.
• Excellent technical written and verbal skills.
• Excellent judgment, analytical skills and the ability to assess information; understand its potential meaning and make appropriate linkages
• Strong planning and organising skills.
• Ability to quickly assimilate data and surrounding circumstances, understand what it might mean and draw conclusions to inform further questions/activities.
• High levels of confidentiality, integrity, and honesty.

Technical

• Expert knowledge of laws and regulations governing Customs in Jamaica
• Detailed knowledge of Customs policies, procedures and controls
• Thorough knowledge and understanding of the principles of Intelligence and Risk Assessment
• Good knowledge of international best practices in the areas of Customs and Border Protection
• Working knowledge of relevant computer applications and systems

Minimum Required Education and Experience

• First Degree Management Studies/Public Administration or equivalent qualification.
• Specialised training in Customs Laws, Regulations and administration
• Experience in intelligence gathering and coordination
• Two (2) years related experience

Special Conditions Associated with The Job

• Work will be conducted in various offices outfitted with standard office equipment and specialised software.
• Involves working in a fast-paced environment with ongoing interactions with critical stakeholders.
• May be required to attend court proceedings periodically.

Only shortlisted candidates will be contacted by HRMD