Director, Information & Communication Technologies

Reporting Relations:

Reports to:

• Executive Director 

Supervises: 

• Senior ICT Officers 
• ICT Officers 
• Assistant ICT Officers 
• ICT Assistant 

Major Duties and Responsibilities:

• Manage the IT infrastructure which includes servers, databases, workstations, terminals, etc. 
• Manage the research, evaluate purchases, install, configure and troubleshoot all hardware peripherals and equipment necessary to meet integrated systems objectives. 
• Manage the software development needs of the BSJ incorporating research, evaluation, development, configuration, troubleshooting, testing and installation of the work carried out using internal or external developers. 
• Consult and liaise closely with the Executive and Divisional Managers on all information technology and communications matters and activities.
• Ensure that information technology, communications and office systems applications meet the BSJ’s and its customers’ requirements. 
• Maintains the BSJ’s Internet site.
• Consult with Government and other authorities to establish EDI communications for the exchange of information as required by the statutory authorities. 
• Negotiate contracts with and coordinate the activities of hardware, software, telecommunications and support and training vendors.
• Keep up to date with, research and evaluate new technologies.
• Maintain contacts with relevant IT industry organizations. 
• Promote the BSJ’s systems and assist customers and other users of the systems to obtain maximum benefit from systems provided. 
• In conjunction with the Head of the Human Resource Management & Development Division, arrange training of the users the equipment and software. 
• Ensure all equipment is properly maintained and all software correctly licensed 
• Manage the Department’s human, fiscal and other resources.
• Plan for future development in line with strategic business objectives.
• Provide reports on activities in relation to agreed targets. 
• Ensure that goods and services are procured in a timely manner in accordance with the GOJ Guidelines. 
• Undertake all assigned duties in relation to Quality and Environmental Management Systems (QEMS). 
• All duties in relations to ISO 27001 Information Security Management System 
• Develop work plans and budget for the Department 
• Perform any other related duties assigned. 

OTHER RESPONSIBILITIES: 

• Develop and implement ICT Strategies 
• Develop and implement ICT Policies and Standards 
• Develop and implement ICT Security Architecture: 
  • Network Security 
  • Software Security 
  • Host Security 
  • Data Protection 
• ICT Management: 
  • Identity and access management 
  • Asset management 
  • Third Party management 
  • Business continuity management 
  • Privacy management 
• ICT Response: 
  • Incident response 
  • Security monitoring 
  • Identification and remediation 
  • Threat intelligence

Unusual requirements/working conditions:

• Sometimes extended work hours 
• Stressful working environment often created by numerous simultaneous deadlines for various assignments 

Minimum Educational Requirements:

• Master’s degree in computer science or information technology
• Bachelor of Science Degree in Computer Science or Information Technology
• Certificate in Supervisory Management 
• Experience or Certificate in Project Management would be an asset
• Programming language HMTL, STHML, C++ and C 
• Network Plus Certification 
• Microsoft Certified Solutions Expert or other Microsoft certification to include Server, Desktop 
• SharePoint and Messaging Infrastructures 
• Certification in ISO 27001 or similar information security management systems 

Experience:

• At least ten (10) years’ experience working in the IT field with at least five (5) years being at the managerial level with a Postgraduate Degree in Computer Science or Information Technology 
• Strong Operational/Administrative IT experience 
• Experience in implementing IT and communication systems in a project environment. 
• Substantial knowledge of computer hardware configurations, Microsoft products, Oracle database systems and implementing local area networks
• An ability to quickly understand and maintain software systems adopted by the BSJ. 
• Proven track record in organizational IT management in a 24hr operational environment & team supervision 
• Experience with communications and telephone systems 
• Experience in setting budgets and reporting against financial objectives Good contacts within the computer and IT industry is an advantage
• Experience in preparing and vetting purchasing and supply contracts 

Knowledge, Skills and Abilities:

• Working knowledge of Windows Server 2003, 2008, 2012 Enterprise and Standards Editions, ORACLE, SQL and WAN, LAN administration
• Working knowledge of Copyright and Intellectual Property requirements
• Knowledge of office systems and technology 
• Working knowledge of Jamaican Labour Laws 
• Good supervisory management techniques and practices 
• Working knowledge of government procurement guidelines 
• Effective organizational and time management skills 
• Excellent interpersonal/ human relations and written and oral communication skills 
• Excellent team and customer service skills 
• Ability to work under pressure and manage competing priorities to a high level of accuracy 
• Strong analytical and problem-solving skills