Front Desk Supervisor - Ocean Club

CORE FUNCTIONS

Guest Check-in & Registration

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.

Cashiering & Financial Duties

• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts. Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures.
• Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports.

Guest Services & Communication

• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
• Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities.

Team Support & Safety Compliance

• Assist management in training, evaluating, counseling, motivating and coaching employees.
• Develop/maintain positive working relationships; support team to reach common goals.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

Administrative & Physical Tasks

• Enter and locate information using computers/POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None