Help Desk Officer (GMG/AM 2)

Key Responsibilities

• Registers and logs all applications into the AMANDA/JDAP system daily, following assessment and payment; 
• Scans all applications, including drawings and supporting documents, into the AMANDA/JDAP system daily; 
• Ensures the acquisition and scanning of all necessary supporting documents for respective applications; 
• Monitors the AMANDA/JDAP system for efficiency and accurate use by officers;
• Follows up with respective officers to update the AMANDA/JDAP system from their desks;
• Ensures timely processing of all applications within specified time frames, in collaboration with the Physical Planner and City Engineer; 
• Informs clients of the status of their applications; 
• Maintains a complaint log database, follows up on issue resolution, and provides updates to clients; 
• Provides limited technical assistance to in-house users experiencing difficulties with the system; 
• Assists clients in utilizing the AMANDA/JDAP system; 
• Updates the Excel database in the City Engineer's Registry promptly with records of received applications; 
• Provides complete and up-to-date data to facilitate the preparation of weekly, monthly and quarterly reports; 
• Attends bi-weekly sittings of the Building & Town Planning Committee;
• Attends AMANDA/JDAP meetings and other meetings, as directed by the Physical Planner;
• Prepares weekly, monthly and quarterly reports, in collaboration with the Planning Co-ordinator and Physical Planner; 
• Develops and maintains User Manuals for the AMANDA/JDAP system, to be issued to relevant stakeholders and users within the Negril Development Order Area;
• Secures all data by completing database backups;
• Processes complaints by logging respective issues in the database, contacting relevant officers to resolve issues, and conducting follow-ups for issue resolution and client updates;
• Any other duties assigned by the Physical Planner. 

Required Knowledge, Skills, and Competencies

Core: 

• Oral and written communication skills 
• Customer-focused and able to manage direct client interface 
• Excellent Interpersonal skills 
• Ability to work well under pressure and meet tight deadlines 
• Good problem-solving skills 

Technical: 

• Knowledge of the development planning process 
• Ability to read blueprints 
• Knowledge of information technology and general troubleshooting for web-based systems
• Ability to interact with diverse stakeholders 
• Proficient in the use of Microsoft Office Suite {e.g. Word, Excel, Access} 

Minimum Required Qualification and Experience

• Diploma in Construction Management, Urban/Physical Planning or related discipline
• One (1) year experience in the development application process, development planning 

Please note that only shortlisted applicants will be contacted.