HR Officer

HR Officer

This position reports directly to the Vice President, Human Resources and supports the effective delivery of HR Operations across the Cayman Islands and The Bahamas. The incumbent is responsible for the administration of payroll, benefits and HR systems, and plays a key role in ensuring the accuracy, compliance and timeliness of HR operational processes across both jurisdictions whilst providing generalist HR support where required across the full employee lifecycle, contributing to HR projects, reporting and continuous improvement initiatives.

Your responsibilities will include:

• administering end-to-end payroll processing for The Bahamas business, ensuring accuracy, timeliness and compliance with local statutory requirements
• serve as the designated backup for Cayman payroll processing, providing business continuity and risk cover in the absence of the primary payroll administrator
• managing the annual health insurance renewal process for The Bahamas, including coordination with insurers, employee communications and enrolment administration
• maintaining accurate employee benefits records and ensure timely updates to payroll and benefits systems following any changes in employment status, compensation or personal details
• serve as the key user and system administrator for SuccessFactors, supporting system projects, data integrity and end-user troubleshooting including password resets and access management
• supporting the performance management cycle, assisting employees and managers with goal setting, cascading of objectives and system navigation within SuccessFactors
• maintaining and update HR employee records, ensuring data is accurate, complete and audit-ready at all times
• producing regular HR reports and metrics including turnover tracking, headcount reporting and leaver analysis, ensuring data accuracy and timely delivery
• assisting with the preparation of materials and supporting data for the Remuneration Committee review
• supporting ad hoc HR reporting requests from senior management
• support immigration administration including work permit applications, renewals and related documentation, ensuring compliance with Bahamas regulatory requirements
• assisting with offboarding processes and the administration of employment documentation across both jurisdictions
• contributing to HR projects and initiatives as directed by the VP, Human Resources, including process improvement, policy remediation and system enhancements
• assisting with file audits and remediation of personnel records to ensure completeness and compliance with Bank standards.

About the team

Our HR team facilitates everything from recruitment and retention, to professional development, talent management and analytics. Our global team provides strategic insight to ensure the business has the talent it needs to grow and works to create the best possible experience for our colleagues-whether they are seasoned professionals or just starting their careers.

Your qualifications and skills include:

• university degree in Business, Human Resources or a related field, plus a minimum of four years’ relevant HR experience, or an equivalent combination of education and experience
• proven experience in HR operations with specific exposure to multi-jurisdiction payroll administration
• knowledge of Cayman Islands employment legislation and HR best practice; familiarity with Bahamas employment law is advantageous
• demonstrated ability to manage confidential and sensitive information with absolute discretion
• strong analytical skills with the ability to produce accurate HR reports and metrics
• excellent interpersonal, written and verbal communication skills
• highly organised with strong time management, prioritisation and problem-solving abilities
• proficient in Microsoft Office Suite; professional HR certification (CIPD, SPHR or equivalent) preferred
• proven ability to exercise sound judgement and personal accountability in managing day-to-day HR operational responsibilities across two jurisdictions
• ability to identify and resolve payroll, benefits and system discrepancies in a timely and accurate manner, and escalate matters appropriately while maintaining confidentiality and compliance with Bank policies and applicable legislation.