Investigator - St. Ann

KEY OUTPUTS

• Applications completed 
• Investigation conducted 
• Investigation reports prepared 
• Partnership with law enforcement developed and maintained 
• Investigation/progress reports prepared 
• Interviews conducted 
• Customer queries addressed 
• Database maintained 
• Case files prepared 
• Evidence organized and presented 
• Confidentiality maintained 

KEY AREAS OF RESPONSIBILITY

Administrative/Technical Responsibilities 

• Conduct interview with applicants and other individuals who might be able to offer more information about the applicant and their histories. 
• Meet with individuals being investigated about irregularities that they find. 
• Conduct thorough and complete background investigation and prepare credible evidence submissions. 
• Direct applicants to provide additional information. 
• Peruse lines of enquiry. 
• Prepare written reports, findings and recommendations and comments on investigations.
• Produces internal/external written reports of investigation. 
• Completes and compiles applications, personal history, statements (and other documents, as required to determine suitability) for completeness.
• Works closely with law enforcement when necessary to get assistance during an investigation.
• Record all findings and data related to investigations and share information with the Senior Investigator. 
• Prepare technical investigative reports. 
• Investigates complaints regarding breaches. 
• Develops and maintains the complaints and investigative database. 
• Organize evidence and material for possible use in a court of law. 
• Maintain a comprehensive database on cases arising from complaints and investigations.
• Prepare letters, reports, and a written summary of findings. 
• Liaise with customer comments and suggestions received and respond to issues raised accordingly.
• Prepare weekly, monthly and quarterly performance reports and statistics. 
• Communicate with members of the public on the Authority's policies and practices and relevant legislations. 
• Prepare Monthly Reports as required. 

PERFORMANCE STANDARDS/INDICATORS

• Background investigations are completed in accordance with the Authority’s policies and applicable laws and procedural requirements. 
• The database contains credible, reliable and valid information and updated in accordance with agreed timeframe. 
• Concluded investigations are in keeping with requirements and completed in agreed timeframes.
• Evidence presented within the agreed timeframe. 
• Reports are accurate and completed within the agreed timeframe. 
• The extent to which confidentiality, integrity and sensitivity are displayed in the execution of duties. 

REQUIRED COMPETENCIES

Technical Competencies 

• Interviewing techniques 
• Knowledge of FLA Act 
• Principles and practices of investigation and research 
• Excellent knowledge of the Authority’s Policies and Procedures 

Core Competencies 

• Good conflict management 
• Excellent written and verbal communication skills 
• Good interpersonal skills 
• Excellent external relationship skills 
• Good judgement in safeguarding confidential and sensitive information

ALL APPLICANTS WILL BE REQUIRED TO PASS A SECURITY BACKGROUND CHECK.

PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.