IT Local support consultant

What you’ll do

• Provide end-user support to the IDB Group personnel located at the Representation in Trinidad and Tobago, to maximize the exploitation of the IT tools (hardware, software, connectivity, training, etc.).
• Assist on the maintenance of the IT Infrastructure, including workstations, servers, videoconference, telecommunications, and local providers.
• Collaborate on the implementation of new initiatives working as a link with other IT areas.
• Ensure the operational documentation is up to date and properly registered in tickets, reports, dashboards, etc. as corresponds.

What you'll need

• •    Education: Academic Degree/ Level or equivalent Years of Professional Work Experience on BSc. Computer Science. Working knowledge in MS Windows 10, MS O365, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI and workstations maintenance. Desirable working knowledge of ITIL processes for incident, service request and knowledge management.  Certification is a plus. Knowledge of ISO 9001:2015 and continuous improvement frameworks is a plus.   
• •    Experience: At least 2 years of experience in the IT field. Experience in customer support activities. Experience in Project Management, based on the PMI standard is a plus.

Additional education/experience:

• Proficiency in AI and generative AI technologies, along with their potential applications; and
• Extensive understanding of ethical considerations and responsible use of AI.

Languages:

• Proficiency in English. Knowledge of Spanish is a plus.

Requirements

• Citizenship: You are either a citizen of the Republic of Trinidad and Tobago or a citizen of one of our 48-member countries eligible to obtain a valid residency or legal permit to work in Trinidad and Tobago without the need for sponsorship by the IDB.
• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

• National consultant Full-Time, 12 months (up to 36 months, based on performance and business needs), on site.

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:

• A competitive compensation package.
• Leaves and vacations: 2 days per month of contract + gender-neutral parental leave.
• Health Insurance: The IDB Group provides a monthly allowance for the purchase of health insurance
• Savings plan: The IDB Group cares about your future. Depending on the length of the contract, you will receive a monthly savings plan allowance.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• Flexible work schedules
• Development support: We offer learning opportunities to boost your professional profile, such as seminars, 1:1 professional counseling, and much more.