Loss Prevention Supervisor - Surf Club

CORE FUNCTIONS

Security Patrol & Access Control

• Patrol all areas of the property; secure rooms; assist guests with room access.
• Authorize, monitor, and document access to secured areas.
• Monitor Closed Circuit Televisions and alarm systems.
• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.

Emergency Response & Incident Management

• Assist guests/employees during emergency situations.
• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Defuse disturbances in accordance with company policies and procedures.
• Call for assistance using proper code responses.
• Escort unwelcome persons from the property.

Safety Compliance & Reporting

• Resolve safety hazard situations.
• Ensure compliance with alcoholic beverage control laws.
• Gather information and complete reports.
• Maintain confidentiality of reports/documents, release information to authorized individuals.

Guest Service & Team Support

• Handle all interruptions and complaints.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Assist management in training, motivating and coaching employees; serve as a role model.
• Develop and maintain positive working relationships with others; support team to reach common goals.

Physical Requirements & Administrative Tasks

• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Enter and locate work-related information using computers.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None