Manager Human Resources, Employee Relations

Key and Critical Responsibilities

Employee Relations Functions:

• Assists Heads of Departments with the interpretation and application of the Human Resources Policies and Procedures.
• Ensures employee awareness of the Authoritys grievance process and disciplinary procedures.
• Oversees and participates in all processes pertaining to employee relations.
• Provides relevant suggestions and solutions in terms of employee relations to support the Authoritys strategic goals and objectives.  
• Initiates and reviews employee satisfaction surveys on employee relations matters.
• Participates in and ensures the enforcement of the Authoritys grievance and disciplinary procedures to resolve disputes between management and workers.
• Ensures the provision of counseling, mediation and behaviour modification services for staff at all levels in the Authority to reduce the occurrence of employee relations matters.
• Provides departmental managers and supervisors with advice and guidance concerning the management of industrial relations matters in their respective departments and co-ordinates the grievance procedures via sensitization and training sessions.
• Chairs non - crisis meetings between management and staff and respective bargaining bodies, unions and staff associations.
• Ensures there are systems in place for implementing the strategies for improving employee relations.

Human Resources Functions:

• Monitors the implementation of the Authoritys Industrial Relations Agreement to ensure the consistency of application, equity, fair play and justice.
• Assists the General Manager Human Resources in negotiating with bargaining agents of the SWRHA as appropriate.
• Prepares evidence for disciplinary hearings including witness and collect evidence for legal proceedings.
• Ensures the adherence of collective agreements and Human Resource policies and procedures.
• Establishes the metrics to manage the performance of the Industrial Relations Unit.
• Represents the Authority at various government agencies including Ministry of Labour, Ministry of Health, Industrial Court, and Court of Appeal as appropriate.
• Represent the Authority before the Registration, Recognition and Certification Board.
• Manages the processes related to the conduct of investigations and tribunals at the Authority.
• Works with the Legal Department in the conduct of litigation and matters before the Court of Appeal.
• Prepares and submits status reports, to the General Manager Human Resources, Chief Executive Officer, and Human Resources Committee/Board monthly, quarterly or as required.
• Keeps the General Manager Human Resources informed of all operational issues, concerns or other areas that may require attention.
• Assists the General Manager Human Resources in achieving the strategic goals and operational objectives of the Authority.
• Assists in formulating and implementing Human Resources Policies and Procedures as well as assist in the review and revision of the existing HR Policy and Procedures Manual.
• Prepares and submits proposals/counter proposals for Collective bargaining and negotiations.
• Performs other related functions as assigned by the General Manager Human Resources.
• Ability to perform duties according to assigned rosters or plans that can be formulated in times of authorized service exigencies.
• Ability to use the relevant computer applications related to job functions.

Key Competencies

• First Degree in Human Resource Management, Business Management or Social Science.
• Diploma/ Certificate in Industrial Relations from an accredited institution of at least one (1) year in duration.
• A Bachelor of Law Degree will be an asset.
• Legal Education Certificate (LEC) or Legal Practice Certificate (LPC) will be an asset.
• Eight (8) years experience in Human Resources; five (5) of which must be at a supervisory/managerial level.
• Experience in a health related environment would be an asset.